Product Updates [September 2020]
Get more reviews on Google with the all new Google Boost for VRP! What is Google Boost? Current subscribers of our Verified Resident Program review cultivation product can now take…
ApartmentRatings Top Rated Awards Criteria is Changing for 2020!
What’s changing: The requirement of a 70% or greater Recommend Score will be replaced with a minimum epIQ Index Grade of A- (or 80.00). Additionally, we continue to find that…
Product Updates [July 2020]
We are excited to introduce “Threaded Reviews!” What are Threaded Reviews? Prior to today’s update, renters and managers alike had no way of determining if multiple reviews were written by…
ApartmentRatings Reviews Amid The COVID-19 Pandemic
The current COVID-19 pandemic has caused a necessary shift in business for most onsite and corporate teams, with nearly all employees working from home unless absolutely essential. Because of this,…
The Secret to Handling Review Responses – Don’t Take It Personally
Reviews hold too much useful information to simply ignore and responding to reviews can be an uneasy experience, but focusing on the 3 p’s will allow you to have confidence…
How and Why You Should Respond to Negative and Positive Online Reviews
When it comes to negative reviews, teams tend to focus on damage control, leaving responses to positive reviews on the sidelines. After all, how many times has an ecstatic review…
Positive Review Peril: 5 Steps to an Authentic Online Story
Imagine you are planning to make a major purchase, let’s say a car for example. You decide to check out a local dealership’s website and find nothing but 5-star ratings….
Death By Template: 5 Tips To Create Custom Responses
Templates work for things like budget spreadsheets – unfortunately, they don’t work for review responses.
Copy…Paste…Repeat: 5 Cringe-Worthy Response Phrases
It’s a typical day in the office when a resident walks in, looks you straight in the eye and says, “I just wanted to say I love living here. The entire…
Social Media and Review Responses: Do you know your audience?
During your day to day tasks do you treat social media posts and responding to reviews the same? Both are equally important in a community’s marketing strategy, however, each has…
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