More Than a Score: 5 Tips to Protect Your Brand
Originally published on Multifamily Insiders, Jan. 18, 2019 I’m often asked for tips and tricks on how to improve a community’s online reputation. Over the last year or so these…
Webinar: “Incentivized & Deceptive Online Reviews” w/ the FTC
Session Date: March 3rd, 2021 9:00 AM PT | 12:00pm ET Robin Rock, an attorney with the Federal Trade Commission, joins us to explain the difference between acceptable and unacceptable...
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Product Updates [December 2020]
New ApartmentRatings Review Widgets & Awards Badges in EXCHANGE! What’s New? We have made it even easier to market your communities, cultivate reviews from your residents, and show off your…
Onsite Insites LIVE! – Pandemic Predictions – Part 2: “Feedback Facelift”
One of the easiest ways to attract new prospects and keep current residents satisfied is to focus on feedback. Surveys and studies offer a targeted look into the minds of…
Product Updates [September 2020]
Get more reviews on Google with the all new Google Boost for VRP! What is Google Boost? Current subscribers of our Verified Resident Program review cultivation product can now take…
ApartmentRatings Top Rated Awards Criteria is Changing for 2020!
What’s changing: The requirement of a 70% or greater Recommend Score will be replaced with a minimum epIQ Index Grade of A- (or 80.00). Additionally, we continue to find that…
Product Updates [July 2020]
We are excited to introduce “Threaded Reviews!” What are Threaded Reviews? Prior to today’s update, renters and managers alike had no way of determining if multiple reviews were written by…
ApartmentRatings Reviews Amid The COVID-19 Pandemic
The current COVID-19 pandemic has caused a necessary shift in business for most onsite and corporate teams, with nearly all employees working from home unless absolutely essential. Because of this,…
The Secret to Handling Review Responses – Don’t Take It Personally
Reviews hold too much useful information to simply ignore and responding to reviews can be an uneasy experience, but focusing on the 3 p’s will allow you to have confidence…
How and Why You Should Respond to Negative and Positive Online Reviews
When it comes to negative reviews, teams tend to focus on damage control, leaving responses to positive reviews on the sidelines. After all, how many times has an ecstatic review…
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