Resident relations encompasses many aspects of a resident’s experience in their community. As renters face decisions about renewing or terminating their leases in 2020, resident relations are more important than…
Solving Pandemic Problems Predicting anything in 2020 feels impossible. With shutdowns, cautious openings, and more shutdowns, businesses and consumers are left scrambling. Thankfully, you don’t have to resort to a…
We’ve all seen photos and memes posted across social media of makeshift work from home set ups. Everything from stacks of toiler paper, strategically placed cases of bottled water, and…
Renewal Trends Over the past two years, we have seen a subtle shift in the intention to lease long term. According to our 2019 Online Renter Study, when residents were…
A Lesson Learned According to urban legend, there are teachers who will address their students on the first day by stating “As of today, you all have F’s. It is…
Streamlining your maintenance requests helps create a hassle-free experience for your residents. This helps to increase renewals by increasing the perception of value of the community and staff! Here are…
An Insightful Meal I love everything about Panera Bread. One day, I was working at a community and stopped by Panera for a quick bite and to check my email….
Reviews hold too much useful information to simply ignore and responding to reviews can be an uneasy experience, but focusing on the 3 p’s will allow you to have confidence…
Here’s a hard truth; residents couldn’t care less about the jobs that we do. Residents have no clue what a day in the life of a multifamily professional entails. I…
