Delivering real time feedback, intuitive reporting and unrivaled education in a suite of resident retention management services.
Enhance the Resident Experience
Satisfaction, loyalty and retention are driven by service delivery and the resident experience. We help identify and monitor the actionable best practices that drive resident satisfaction and team performance.
Reduce Turnover and Grow NOI
Comprehensive programs and support services help clients transform results into improved NOI and asset value. Clients report achieving a turnover rate 17 points lower than the annual NAA Income & Expense Survey.
Boost Your Online Reputation
Ratings and reviews drive traffic. Take control of your online reputation by leveraging our unsurpassed ability to proactively promote your resident satisfaction feedback program results online.
Resident Retention & Reputation Management
Results from our client satisfaction survey show that our customers achieve a resident turnover rate of 17 points lower than the National Apartment Association (NAA) Income and Expense Survey. If your turnover was even 3%, 6% or 9% lower, what impact would it have on your portfolio’s performance?
A 36 % Average Increase in "Would Recommend" score 30 days post program roll out
Clients Reported 17% lower in Resident Turnover When Compared to the NAA Income & Expense Survey
46% of Renters Use a Rating and Review site during an apartment search
Products & Services
Resident Surveys and Reputation Management Services
The SatisFacts Annual Resident Satisfaction Survey is designed to be a strategic planning tool to identify and improve satisfaction, retention, reputation, and overall performance. It uncovers “What Matters Most” to residents with clear, actionable results. Get Annual Online Feedback program, comprehensive and intuitive online reporting, and an executive review session to improve resident satisfaction.
Insite® is a resident feedback program based on events or touch points in the life cycle of a prospect and resident. The purpose is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise do not fall through the cracks. The overall goal is to identify successes and opportunities for improvement, and to have the tools and educational support to improve service consistently over time.
The SatisFacts Employee Survey uncovers what motivates your employees and what gets in the way of getting their job done, in addition to understanding your core strengths and opportunities. Combined with the Annual Resident Satisfaction Survey, you are able to see the clear Service – Profit Connection of how your employees’ level of engagement directly impacts resident loyalty and revenue growth.
Knowing that nearly 50% of renters use ratings and reviews during their apartment search makes it imperative to put your best foot forward online. But ratings and reviews only account for part of the picture. The property and company website, social media channels, ILS presence along with rating and reviews sites provide a complete narrative of how prospects and residents view a community.