Our commitment

Delivering real time feedback, intuitive reporting and unrivaled education in a suite of resident retention management services.
Enhance the Resident Experience

Satisfaction, loyalty and retention are driven by service delivery and the resident experience. We help identify and monitor the actionable best practices that drive resident satisfaction and team performance.

Reduce Turnover and Grow NOI

Comprehensive programs and support services help clients transform results into improved NOI and asset value. Clients report achieving a turnover rate 17 points lower than the annual NAA Income & Expense Survey.

Boost Your Online Reputation

Ratings and reviews drive community traffic. Take control of your online reputation by leveraging our unsurpassed ability to proactively promote your resident satisfaction feedback program results online.

About SatisFacts

Resident Retention & Reputation Management Services
Turn Research Into Revenue

Results from our client satisfaction survey show that our customers achieve a resident turnover rate of 17 points lower than the National Apartment Association (NAA) Income and Expense Survey. If your turnover was even 3%, 6% or 9% lower, what impact would it have on your portfolio’s performance?

  • A 36% Average Increase in "Would Recommend" score 30 days post program roll out
  • Clients Reported 17% lower in Resident Turnover When Compared to the NAA Income & Expense Survey
  • 89% of Renters Use a Rating and Review site during an apartment search

Products & Services

Resident Surveys and Reputation Management Services
Annual Survey

The SatisFacts Annual Resident Satisfaction Survey is designed to be a strategic planning tool to identify and improve satisfaction, retention, reputation, and overall performance. It uncovers “What Matters Most” to residents with clear, actionable results.

Insite® Survey

Insite® is a resident feedback program based on events or touch points in the life cycle of a prospect and/or resident. It is used as a communication tool and customer service safety net to ensure questions, issues, concerns and praise do not fall through the cracks.

Employee Survey

The SatisFacts Employee Survey uncovers what motivates your employees and what gets in the way of getting their job done, in addition to understanding your core strengths and opportunities.

Reputation Management

What happens onsite ends up online. With over 89% of renters using ratings and reviews during their apartment search it is imperative to put your best foot forward. Our services will help you complete your online narrative so prospects know what it’s really like to live at your community.


Whether engaging an audience at an educational conference, writing blogs, articles, courses on resident retention, or consulting with clients, each member of our team is fully-equipped to help you unlock the doors of communication with all of your relationships.
Lia Smith
Lia Smith
VP of Education and Marketing
Lia Smith is the VP of Education and Marketing for SatisFacts and She has proven experience in solving challenges for conventional, affordable, senior and student communities. As an active member of the Atlanta Apt. Association’s Education Committee, Lia has presented at industry events such as NAAEI’s Affiliate Education Conference. Lia created an online university and LMS with 70+ courses, enabling employees to access training on demand.