Delivering real time feedback, intuitive reporting and unrivaled education in a suite of resident retention management services.
Enhance the Resident Experience
Satisfaction, loyalty and retention are driven by service delivery and the resident experience. We help identify and monitor the actionable best practices that drive resident satisfaction and team performance.
Reduce Turnover and Grow NOI
Comprehensive programs and support services help clients transform results into improved NOI and asset value. Clients report achieving a turnover rate 17 points lower than the annual NAA Income & Expense Survey.
Boost Your Online Reputation
Ratings and reviews drive community traffic. Take control of your online reputation by leveraging our unsurpassed ability to proactively promote your resident satisfaction feedback program results online.
Resident Retention & Reputation Management Services
Results from our client satisfaction survey show that our customers achieve a resident turnover rate of 17 points lower than the National Apartment Association (NAA) Income and Expense Survey. If your turnover was even 3%, 6% or 9% lower, what impact would it have on your portfolio’s performance?
A 36% Average Increase in "Would Recommend" score 30 days post program roll out
Clients Reported 17% lower in Resident Turnover When Compared to the NAA Income & Expense Survey
89% of Renters Use a Rating and Review site during an apartment search
Products & Services
Resident Surveys and Reputation Management Services
The SatisFacts Annual Resident Satisfaction Survey is designed to be a strategic planning tool to identify and improve satisfaction, retention, reputation, and overall performance. It uncovers “What Matters Most” to residents with clear, actionable results.
Insite® is a resident feedback program based on events or touch points in the life cycle of a prospect and/or resident. It is used as a communication tool and customer service safety net to ensure questions, issues, concerns and praise do not fall through the cracks.
The SatisFacts Employee Survey uncovers what motivates your employees and what gets in the way of getting their job done, in addition to understanding your core strengths and opportunities.
What happens onsite ends up online. With over 89% of renters using ratings and reviews during their apartment search it is imperative to put your best foot forward. Our services will help you complete your online narrative so prospects know what it’s really like to live at your community.