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Annual Survey

The SatisFacts Annual Resident Satisfaction Survey uncovers “What Matters Most” to residents with clear and actionable results.

Insite Survey

Use this feedback program as a customer service safety net ensuring questions, issues, and praise do not fall through the cracks.

Reputation Management

Complete your online narrative, increase visibility and improve your online reputation.

Employee Survey

Uncover what motivates or hinders your employees’ performance in addition to understanding your core strengths and opportunities.

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Send us your questions and one of our product specialists will get back to you with further information.

Our Commitment

Satisfacts is the leading provider of resident surveys focusing on multifamily retention and reputation management.
Our goal is to create a robust platform to attract, understand and retain renters all through delivering leading edge technology, data, and unrivaled education.

NOI Calculator

We’ve designed a special tool to help determine how much you could save using SatisFacts. Try it for yourself!

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2017 Renter Study

Breakdown and evaluate online trends by age, rent, and planned rental length! Discover the answers today!

View Results

Hear From Our Clients

Through the SatisFacts process and custom-designed survey program, we are able to thoroughly evaluate our performance. SatisFacts’ performance appraisal reporting, analysis, specific and actionable feedback, and support services permit our property management teams to focus on the most important issues.”
Douglas A. JonesSenior Vice President, Winn Military Housing

I feel that SatisFacts is one of the best tools I’ve experienced in my 18-year career in this business. It’s a pleasure to know that I work for not only an amazing company but one that would provide such a valuable way to not only let us know that we are doing a superior job but also access our opportunities.

Lynn Scott-WilliamsArboretum Villages Apartments, Heartland Realty Investors

Tangible improvements to resident retention and transparency of customer feedback have helped our firm improve our service tailored to what our customers need. We find residents are quick to respond outside simple questionnaires, which allows us to study robust data rather than skewed response ratings.”

Carrie PowellPresident, Aeris Properties
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