Decoding the epIQ Index
Lia Nichole Smith breaks down the four epIQ components, provides key elements to focus on to stay ahead of the competition, and shares tips for marketing and celebrating epIQ scores and achievements.
epIQ Index Top 250 Communities Nationwide Monthly Report [September 2023]
The epIQ Index Top 250 Communities Nationwide Report for September 2023 has been published. Download it here.
Plus watch Decoding the epIQ Index!
Ready, Set…Respond! [Ep. 8: Staying Power]
Episode Date: September 14, 2023. Learn best practices for maximizing resident engagement, renewals, and referrals from leadership coach and multifamily consultant, Maria Pietroforte.
Ready, Set…Respond! [Ep. 7: Finding Equilibrium]
Episode Date: August 17, 2023. Learn best practices for fostering a culture of proactive communication, collaboration and sustained productivity from author, Jason Kae.
epIQ Index Top Management Companies & Communities Biannual Report [July 2023]
Download the epIQ Index Top Management Companies and Communities Biannual Report for 2023 and watch the mid-year live ranking recording.
Ready, Set…Respond! [Ep. 6: A Breed Of Their Own]
Hear from ESA Expert, Victoria Cowart, on the distinctions between service, support & Comfort animals and the important of aligning the industry’s definition of pet friendly with the expectations of renters.
Re-evaluating Review Practices: Enhancing Transparency and Trust in the Multifamily Industry
Learn the math behind the negative effects of review gating and the subsequent erosion of customer trust and satisfaction.
Unleashing the Power of Innovative Marketing
Explore the importance of breaking down silos, leveraging operational data, and understanding the new renters of 2025 to effectively market beyond the obvious.
Ready, Set…Respond! [Ep 5: Marketing Beyond The Obvious]
Episode Date: June 15, 2023. Listen to Lia Nichole Smith discuss how to align operations and marketing strategies and leverage non-traditional marketing to effectively target the new renters of 2025.
Understanding the Connection Between Emotional Intelligence and Mental Health
Learn about the relevance of emotional intelligence and its impact on mental health in various aspects of life, especially in leadership and workplace settings.
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