The Satisfacts Index is multifamily’s most reliable benchmarking tool for measuring overall resident satisfaction. The dynamic Index score and is driven by feedback from resident survey responses nationwide. Clients receive an unbiased perspective on their standing versus the competition so that they can effectively address the issues that matter most.
How is the SatisFacts National Index calculated?
The SatisFacts Index Score is calculated in real time and is determined by aggregating the average scores of prospective and current resident responses to questions that relate to key events in the resident’s life cycle. The Index is out of a 5 point grading scale from 1 very unsatisfied to 5 very satisfied.
It captures key attributes such as:
Maintenance Requests & Service