The Satisfacts Index is multifamily’s most reliable benchmarking tool for measuring overall resident satisfaction. The dynamic Index score and is driven by feedback from resident survey responses nationwide. Clients receive an unbiased perspective on their standing versus the competition so that they can effectively address the issues that matter most.
How is the SatisFacts National Index calculated?
The SatisFacts Index Score is calculated in real time and is determined by aggregating the average scores of prospective and current resident responses to questions that relate to key events in the resident’s life cycle. The Index is out of a 5 point grading scale from 1 very unsatisfied to 5 very satisfied.
It captures key attributes such as:
Maintenance Requests & Service
How can I use the SatisFacts Index?
“I’m a Resident!”
When armed with the SatisFacts Index, today’s renter can more accurately gauge what it is like to live at a SatisFacts’ Client Property. Additionally, properties that use SatisFacts are constantly engaging their residents to give feedback using satisfaction surveys, which in turn improves the living experience and sense of community.
“I’m a Community Manager!”
Property Management Companies need a tool to measure resident satisfaction in order to respond to concerns and improve resident retention. The SatisFacts Index allows clients to benchmark their resident satisfaction levels in comparison to their competition. Since properties are always competing against one another for residents, by implementing the SatisFacts program, properties ensure that the portfolio is performing at or above the competition.