Originally published on Multifamily Insiders, Jan. 18, 2019 I’m often asked for tips and tricks on how to improve a community’s online reputation. Over the last year or so these…
Resident relations encompasses many aspects of a resident’s experience in their community. As renters face decisions about renewing or terminating their leases in 2020, resident relations are more important than…
Even though the coronavirus is far from under control, states across the US have started to open and some residents may be feeling more encouraged while others are still on…
Renewal Trends Over the past two years, we have seen a subtle shift in the intention to lease long term. According to our 2019 Online Renter Study, when residents were…
A Lesson Learned According to urban legend, there are teachers who will address their students on the first day by stating “As of today, you all have F’s. It is…
It’s not surprising that 84.5% of renters who participated in our 2019 Online Renter Study said they researched online before reaching out to a community. With a variety of online resources…
Ah, guestcards. For all the good they do – document contact information, ensure consistency for fair housing, keep track of follow up – they don’t provide much in the way…
An Insightful Meal I love everything about Panera Bread. One day, I was working at a community and stopped by Panera for a quick bite and to check my email….
