It’s not surprising that 81% of renters who participated in our Online Renter Study said they researched online before reaching out to a community. With a variety of online resources available…
This quarter, our Onsite Insites LIVE! webinars were dedicated to helping teams prepare and survive the dreaded slow season. Focus on what matters most to renters at 3 major touchpoints…
A few of the primary reasons as to why a future renter says, “No, I am still looking” are: They don’t understand the value. They’re too busy to think about…
Too often we are focused on ways to win a “lease” or worried about filling our personal wallets. We should be focused on creating massive joy for the renter through…
Storytelling helps prospective renters envision themselves using the apartment home and community amenities. Stories encourage the emotional side of the brain and allow the customer to connect in a way…
Over the past two years, we have seen a subtle shift in the intention to lease long term. According to our “2017 Today’s Online Renter Study”, when residents were asked…
We’ve been doing some major digging across our Insite Move-In and Move-Out survey and we’ve found the top reasons why residents choose to stay or leave. You’ll be surprised at…
Our Insite® Unclosed Traffic survey identifies key opportunities for improvement to ensure your team is hitting every point. Here’s an inside look at what your team should focus on to…
While conventional wisdom says you only have one chance to make a good first impression, at move-ins we actually have three chances to make or break a good first impression!…
The SatisFacts Grand Prix: 3 Sessions, Unlimited Ideas The SatisFacts Grand Prix is a 3-part seminar focusing on resident retention, maintenance and reputation management. Each session delves into the minds…
