Re-evaluating Review Practices: Enhancing Transparency and Trust in the Multifamily Industry
Learn the math behind the negative effects of review gating and the subsequent erosion of customer trust and satisfaction.
Learn the math behind the negative effects of review gating and the subsequent erosion of customer trust and satisfaction.
Learn from top-performing multifamily professionals who value SatisFacts as a tool for gathering anonymous feedback, creating more open and psychologically safe communities.
ApartmentRatings review sentiment is on the rise. Learn now SatisFacts surveys combined with VRP improve renter review volume and sentiment.
Renter Satisfaction Surveys by SatisFacts empower property management professionals with the information they need to retain happy residents.
For 2022, we are modifying the awards criteria for SatisFacts Annual and Insite Survey awards and ApartmentRatings Top Rated awards. Please read these changes carefully and reach out with any questions.
Surveys provide your teams with a great opportunity to understand everything your residents are thinking about in their decision making process (to move or not to move). Follow our best practices to increase your survey responses and ensure you’re getting the most out of your surveys.
Originally published on Multifamily Insiders, Jan. 18, 2019 I’m often asked for tips and tricks on how to improve a community’s online reputation. Over the last year or so these…