What We Offer
The Survey Process
Our Resident Survey Products guide you throughout each step of the survey process and show you how you’re doing while providing best practices on how to improve.
1.) Resident List
Compile your Residents’ data.
2.) Survey Distribution in Preferred Format
Include pre-marketing materials.
3.) Survey Monitoring
Receive email notifications every time survey responses come in.
4.) Report Development
An Education Team member will break down your scores and provide actionable feedback once your survey closes.
5.) Improved Scores
Watch your score go up and receive higher resident satisfaction and retention rates.
Insite Resident Feedback Surveys
Insite is a resident feedback program based on events or touch points in the life cycle of a prospect and resident. The purpose is to provide a communication tool and customer service safety net to ensure questions, issues, concerns, and praise does not fall through the cracks.
Employee Feedback Survey
The SatisFacts Employee Survey uncovers what motivates your employees and what gets in the way of getting their job done, in addition to understanding your core strengths and opportunities. Combined with the Annual Resident Satisfaction Survey, you are able to see a clear Service to Profit Connection of how your employees’ level of engagement directly impacts resident loyalty and revenue growth.
Takeover Survey
Takeover Survey is a strategic planning tool that gives you a quick snapshot of a community’s “health” before the acquistion. This is designed to discover current resident perception and potential issues left by the prior management. With the insights gained from Takeover Survey, you will be better positioned to strategically plan your capital investment in the community.
