About SatisFacts

What is SatisFacts?

SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. With over 15 years of experience, SatisFacts has helped over 2 million units measure and market their customer service. Our mission is to Take the Guesswork Out of Resident Retention™.

We’re not just data collectors, we’re educators. Rather than handing off an exhaustive report and collecting a fee, we are vested in your success. You can count on us to be with you every step of the way, providing you with support, insight and resources to ensure your portfolio’s success.

  • Annual and touch point feedback programs
  • Results and online reporting
  • Action plan coaching
  • Implementation process
  • National awards program
  • Integration with the ApartmentRatings.com Verified Resident Program™
  • Benchmark against The SatisFacts Index
  • Nationally recognized education team

Our Mission

To strengthen relationships throughout the multifamily industry by creating a platform to attract, understand and retain renters based on leading edge technology, data, and education.

Our Vision

Provide transparent and honest information that enables renters and property managers to improve the evolving concept of “home.”