Trilogy Real Estate Group
Trilogy is a multi-award-winning real estate investment, development, and management firm with over 20 years of owning and managing multifamily communities. Their commitment to upholding the highest standards of service in their residential communities is reflected in their consistent national resident satisfaction and online reputation awards.
Their recognition as a National Resident Satisfaction Award Winner since 2012 and an A+ Top Ranked Company for Online Reputation provides them with invaluable opportunities to showcase operational excellence to investors and renters alike.
A: As a multifamily company we're working with people and where they live, so having the ability to tell us what they're thinking, what's going wrong, and what’s going right, helps our entire group be able to stay focused, stay on the same path and give our residents the best possible time in their home.
Q: What is one eye opening thing you’ve learned about your residents using the SatisFacts surveys?
A: One thing that was eye-opening about using surveys is what people are willing to tell you from behind a keyboard as opposed to what they're willing to come down and talk to you about. We found major issues that weren't issues at all and we were able to directly deal with those and create a really great environment, not only for our team to thrive in but also all of our residents in the community. We love being able to get feedback from people who may have been afraid to come and talk to us. It opens up clear communication and from there, they're able to come in and talk to us and feel like we are truly listening to them. I think that's been a really great experience.
Q: What has been the effect of the epIQ index on your business and how does your company use it to measure and evaluate the performance of your communities’ online reputation?
The epIQ Index has been incredible for us. We're very proud to be measured and included in the top 250 list. We utilize the epIQ Index for investor reporting for our quarterly reports and internally for recognition awards as well. It's truly been a great addition within the SatisFacts & ApartmentRatings infrastructure and it has benefited us significantly.
Q: How has the Verified Resident Program helped your communities build a more authentic online reputation?
A: The Verified Resident Program has been incredible. I think the integration between SatisFacts and ApartmentRatings has been a huge value add for us. The ability for residents to take their survey responses and push those on ApartmentRatings as a verified resident is extremely important to us. I think those reviews are authentic and often give us some incredible insight into how we're performing.