The epIQ Index: What’s in Your Score?
The epIQ Index is an authentic, transparent, and fair measure of performance. Here are 5 Reasons why your organization should look to it as the most relevant industry metric.
Panther Residential Leadership Conference
YTD Performance Review and epIQ Updates – Presented by Lia Nichole Smith Company wide meetings are a great opportunity to learn easy and practical ways to improve the resident experience…
Flirting with Disaster: 5 Missteps of Apartment Marketing
Knowing that renters are savvier than ever before, here are 5 missteps in regards to apartment marketing that will stop a renter’s online journey to your community dead in its tracks.
Flipping The Script – Apartmentalize 2021
From the first brand encounter all the way past the exit interview, learn how companies are flipping the script on traditional online reputation and turning their employees into their best brand advocates.
How To Improve Your epIQ Index Ranking
Wondering how to improve your epIQ Index Ranking to become the Most Improved, make the Top 10, or improve your review ratings overall? Read on to find out and get additional helpful hints!
More Than a Score: 5 Tips to Protect Your Brand
Originally published on Multifamily Insiders, Jan. 18, 2019 I’m often asked for tips and tricks on how to improve a community’s online reputation. Over the last year or so these…
FTC Slams Company For Fake Reviews
This is something we keep seeing. The FTC is coming down hard on the use of influencers and review manipulation more often. At ApartmentRatings.com, we seek authentic reviews, because that helps…
How and Why You Should Respond to Negative and Positive Online Reviews
When it comes to negative reviews, teams tend to focus on damage control, leaving responses to positive reviews on the sidelines. After all, how many times has an ecstatic review…
Copy…Paste…Repeat: 5 Cringe-Worthy Response Phrases
It’s a typical day in the office when a resident walks in, looks you straight in the eye and says, “I just wanted to say I love living here. The entire…