Ready, Set…Respond! [Ep. 21: Fraud, Fallout & Fixes]
Stacey Hampton with Asset NOI shares her expertise with rental fraud in multifamily with tips for how to combat it.
SatisFacts & Apartments Year In Review
In 2024, SatisFacts & ApartmentRatings introduced enhancements in survey and reporting, strengthened our comprehensive online reputation management solution, and developed new community page features on ApartmentRatings to enhance engagement and trust for both employees and renters.
Ready, Set…Respond! [Ep. 19: Striking the Right Balance with Fee Transparency]
Jay Harris provides information on FTC regulations and state laws regarding fee transparency and fee disclosure in ads and leasing. He also shares recent settlements and class claims in the rental housing industry.
Product Announcement: Automated Action Plans by SatisFacts
Automated Action Plans, powered by EXCHANGE and the SatisFacts Education & Research Team, are an integral component of the SatisFacts Insite Survey program. Are you ready to take your resident satisfaction and retention to the next level?
The FTC’s New Teeth: Q&A on the New Rule for Consumer Reviews
Hudson Cook Attorney, Jay Harris, and Carla Alicea addressed key questions regarding the new FTC rule on consumer reviews, offering valuable guidance on compliance, risk mitigation, and maintaining transparency in online reputation management practices.
Ready, Set…Respond! [Ep. 18: What Sense of Community Means to Today’s Renter]
Steve Wunch offers 5 nuggets of wisdom for building and sustaining sense of community through GPB4B, balancing the relationship “bank account,” resident events, video communication, and more!
A Look Inside the SatisFacts Index: Work Order Survey
The SatisFacts Work Order survey stands out for its superior design and function. Developed to track strategic KPIs, our surveys help operators identify successes and opportunities with clear and objective metrics to exceed renter expectations.
Ready, Set…Respond! [Ep. 15: Prospect Expectations: Strategies For Leasing Alignment]
Episode Date: May 16, 2024. Gain expert tips for seamless tour scheduling, personalized tour follow up, and increased tour conversions and closing rates with featured guest, Ronald Harrington.
Ready, Set…Respond! [Ep. 14: Reputation Equation: The Asset Management Perspective]
Episode Date: April 18, 2024. Explore the value of reputation management from an asset management perspective and learn the correlation between reputation and budget outcomes.
5 Realities of Review Generation in Multifamily
Review generation is a challenge that sometimes leads companies into looking for a “quick fix.” Learn 5 misleading review generation practices and the reality about why you should avoid them.
Load More