Episode Date: November 9, 2023. Learn how to incorporate gratitude and kindness into your daily personal life as well as in the workplace with tips for creating harmonious resident and employee experiences from Mark Lacey.
Episode Date: October 19, 2023. Learn proactive strategies for enhancing awareness and preventing fire incidents from Shawn Thornton, and get free resources on fire safety awareness for residents and employees.
Lia Nichole Smith breaks down the four epIQ components, provides key elements to focus on to stay ahead of the competition, and shares tips for marketing and celebrating epIQ scores and achievements.
Episode Date: September 14, 2023. Learn best practices for maximizing resident engagement, renewals, and referrals from leadership coach and multifamily consultant, Maria Pietroforte.
Episode Date: August 17, 2023. Learn best practices for fostering a culture of proactive communication, collaboration and sustained productivity from author, Jason Kae.
Hear from ESA Expert, Victoria Cowart, on the distinctions between service, support & Comfort animals and the important of aligning the industry’s definition of pet friendly with the expectations of renters.
Episode Date: June 15, 2023. Listen to Lia Nichole Smith discuss how to align operations and marketing strategies and leverage non-traditional marketing to effectively target the new renters of 2025.
Episode Date: May 25, 2023. Listen to Valerie M. Sargent speak about how your emotions are linked to your mental health and how emotional intelligence plays a major role in regulating your feelings and emotions.
Episode Date: April 20, 2023. Hear Heath Hallada and Richard Bates educate on multifamily recycling and waste management and provide resources for how to proactively manage them in your communities.
Episode Date: March 16, 2023. Hear review transparency expert, Curtis Boyd, provide statistics and new information on deceptive review practices and how to detect and report them in our second episode of Ready, Set…Respond!
