How to use the epIQ Index to measure your team’s performance
Out with the old, in with the new! As ApartmentRatings transitions to the use of a new and more robust metric, the epIQ Index, to measure the resident experience and…
Webinar: Employee Engagement In The Age Of COVID-19
With so many of us working remotely during the COVID-19 pandemic, there is no shortage of new challenges that multifamily employers and employees now face. One that is often overlooked,...
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There’s No Such Thing as a Difficult Resident
I’m sure, in reading the title of this article; your first thought was something along the lines of “Really? She can’t be serious”. You may even be thinking of a…
Reinventing the Hiring Process
Candidate engagement is the new Achilles heel in recruiting new talent. With company career pages, employee referral programs, and third party recruiters scouring sites like LinkedIn for potential talent, the…
In Search of the Engagement Sweet Spot
You may be familiar with Gallup’s disheartening stats on employee engagement: According to their comprehensive survey of more than 80,000 participants, nearly 7 out of 10 American workers are not…