Re-evaluating Review Practices: Enhancing Transparency and Trust in the Multifamily Industry
Learn the math behind the negative effects of review gating and the subsequent erosion of customer trust and satisfaction.
How Bigos Management Boosted Their Reputation with VRP
72% of renters believe the most helpful element of an online review is that it’s from a verified resident who lives/has lived at the community. See how Bigos Management utilizes the verified resident program to boost their review volume and online reputation.
Ready, Set…Respond! [Ep. 13: Crafting Impressions: Aligning Response Strategy With Renter Expections]
Episode Date: March 28, 2024. Learn how review response impacts perception of customer service for prospective renters and gain best practices for responding to reviews.
epIQ Index Top 250 Communities Nationwide Monthly Report [March 2024]
Download the epIQ Index top 250 communities nationwide monthly report for March 2024 to learn the top communities according to renters.
![epIQ Index Top Companies and Communities Biannual Report [Jan 2024]](https://www.satisfacts.com/wp-content/uploads/2024/01/jan-2024-1-350x350.png)
epIQ Index Top Management Companies & Communities Biannual Report [January 2024]
Download the epIQ Index Biannual Report to get the top management companies in each portfolio, top communities nationwide, and find out who maintained their epIQ Hot Streak in 2023!
50 Renter Stats Every Multifamily Professional Needs to Know
50 eye-opening results from the SatisFacts Biennial Online Renter Study that every multifamily professional needs to know. Check out the top 50 and download the full report for free!
epIQ Index Top 250 Communities Nationwide Monthly Report [December 2023]
The epIQ Index Top 250 Communities Nationwide Report for December 2023 has been published. Download it here!
epIQ Index Top 250 Communities Nationwide Monthly Report [November 2023]
The epIQ Index Top 250 Communities Nationwide Report for November 2023 has been published. Download it here!
epIQ Index Top 250 Communities Nationwide Monthly Report [October 2023]
The epIQ Index Top 250 Communities Nationwide Report for October 2023 has been published. Download it here!
Decoding the epIQ Index
Lia Nichole Smith breaks down the four epIQ components, provides key elements to focus on to stay ahead of the competition, and shares tips for marketing and celebrating epIQ scores and achievements.
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