5 Realities of Review Generation in Multifamily
Review generation is a challenge that sometimes leads companies into looking for a “quick fix.” Learn 5 misleading review generation practices and the reality about why you should avoid them.
Navigating Intersections: Renter Expectations and Artificial Intelligence
Explore how AI impacts renter expectations when it comes to perception of customer service, and find out how your residents feel about technology implementation in your communities.
Re-evaluating Review Practices: Enhancing Transparency and Trust in the Multifamily Industry
Learn the math behind the negative effects of review gating and the subsequent erosion of customer trust and satisfaction.
How Bigos Management Boosted Their Reputation with VRP
72% of renters believe the most helpful element of an online review is that it’s from a verified resident who lives/has lived at the community. See how Bigos Management utilizes the verified resident program to boost their review volume and online reputation.
50 Renter Stats Every Multifamily Professional Needs to Know
50 eye-opening results from the SatisFacts Biennial Online Renter Study that every multifamily professional needs to know. Check out the top 50 and download the full report for free!
Ready, Set…Respond! [Ep. 10: Sales Through Service]
Episode Date: November 9, 2023. Learn how to incorporate gratitude and kindness into your daily personal life as well as in the workplace with tips for creating harmonious resident and employee experiences from Mark Lacey.
Authenticity and Data-Driven Insights: How ApartmentRatings & SatisFacts Is Delivering on Our Mission
ApartmentRatings review sentiment is on the rise. Learn now SatisFacts surveys combined with VRP improve renter review volume and sentiment.
Decoding the epIQ Index
Lia Nichole Smith breaks down the four epIQ components, provides key elements to focus on to stay ahead of the competition, and shares tips for marketing and celebrating epIQ scores and achievements.
epIQ Index Top 250 Communities Nationwide Monthly Report [September 2023]
The epIQ Index Top 250 Communities Nationwide Report for September 2023 has been published. Download it here.
Plus watch Decoding the epIQ Index!
Ready, Set…Respond! [Ep. 8: Staying Power]
Episode Date: September 14, 2023. Learn best practices for maximizing resident engagement, renewals, and referrals from leadership coach and multifamily consultant, Maria Pietroforte.
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