Reputation Management Archives | Page 3 of 10

Re-evaluating Review Practices: Enhancing Transparency and Trust in the Multifamily Industry

April 15, 2024Carla AliceaMultifamily, News, Online Reputation, Reputation Management, Surveysapartment management, deceptive review practices, generating reviews in multifamily, multifamily, multifamily education, online reputation, reputation management, review cultivation, review gating, satisfacts education

Learn the math behind the negative effects of review gating and the subsequent erosion of customer trust and satisfaction.

How Bigos Management Boosted Their Reputation with VRP

April 2, 2024Jessica PopeMultifamily, Online Reputation, Reputation Managementapartment management, apartmentratings, boost your reviews, epiq, epiq index, multifamily, multifamily education, multifamily reputation management, online reputation, reputation case study, reputation management, review cultivation, review generation, top communities

72% of renters believe the most helpful element of an online review is that it’s from a verified resident who lives/has lived at the community. See how Bigos Management utilizes the verified resident program to boost their review volume and online reputation.

50 Renter Stats Every Multifamily Professional Needs to Know

January 10, 2024Lia Nichole SmithMultifamily, Online Reputation, Reputation Management, Resident Retentionmultifamily education, online renter, online reputation, renter preferences, reputation management, resident satisfaction, satisfacts education, satisfacts online renter study

50 eye-opening results from the SatisFacts Biennial Online Renter Study that every multifamily professional needs to know. Check out the top 50 and download the full report for free!

Ready, Set…Respond! [Ep. 10: Sales Through Service]

November 9, 2023Jessica PopeFeatured Webinar, Leasing, Multifamily, Ready Set Respond, Resident Retention, SatisFacts Webinars, Webinarscustomer service, gratitude, multifamily, multifamily education, ready set respond, resident appreciation, resident retention, sales through gratitude, sales through service, satisfacts education, service through gratitude

Episode Date: November 9, 2023. Learn how to incorporate gratitude and kindness into your daily personal life as well as in the workplace with tips for creating harmonious resident and employee experiences from Mark Lacey.

Authenticity and Data-Driven Insights: How ApartmentRatings & SatisFacts Is Delivering on Our Mission

September 28, 2023Jessica PopeMultifamily, Online Reputation, Reputation Management, Resident Retention, Reviews, Surveysapartment management, apartmentratings, epiq, epiq index, multifamily, multifamily education, reputation management, resident surveys, review generation, Review sentiment, satisfacts education, sentiment correlation analysis, survey sentiment

ApartmentRatings review sentiment is on the rise. Learn now SatisFacts surveys combined with VRP improve renter review volume and sentiment.

Decoding the epIQ Index

September 21, 2023Jessica PopeepIQ Index, epIQ Webinar, Featured Webinar, Online Reputation, Reputation Management, SatisFacts Webinar Library, SatisFacts Webinarsapartment management, apartmentratings, epiq, epiq index, multifamily education, online reputation, reputation management, review cultivation, review generation, review management, satisfacts education

Lia Nichole Smith breaks down the four epIQ components, provides key elements to focus on to stay ahead of the competition, and shares tips for marketing and celebrating epIQ scores and achievements.

epIQ Index monthly report september 2023

epIQ Index Top 250 Communities Nationwide Monthly Report [September 2023]

September 21, 2023Jessica PopeepIQ Index, Online Reputation, Reputation Managementapartment management, apartmentratings, apartmentratings top 250, apartmentratings top communities, epiq, epiq index, multifamily, multifamily education, online reputation, reputation management, resident experience, review management, satisfacts education, top communities

The epIQ Index Top 250 Communities Nationwide Report for September 2023 has been published. Download it here.
Plus watch Decoding the epIQ Index!

Staying Power with Maria Pietroforte, multifamily consultant, leadership coach, and industry keynote speaker

Ready, Set…Respond! [Ep. 8: Staying Power]

September 14, 2023Jessica PopeFeatured Webinar, Ready Set Respond, Resident Retention, SatisFacts Webinars, Webinarsapartment management, apartmentratings, multifamily, multifamily education, multifamily webinar, ready set respond, reputation management, resident referrals, resident renewals, resident retention, satisfacts education

Episode Date: September 14, 2023. Learn best practices for maximizing resident engagement, renewals, and referrals from leadership coach and multifamily consultant, Maria Pietroforte.