epIQ Index Top 100 Communities Nationwide Report [November 2025]
Download the November 2025 epIQ Index top 100 communities nationwide report to find out which apartment communities across the country are top rated – according to renters.
The Price You See: Why Fee Transparency Is a 2026 Must-Fix
The SatisFacts 2025 Online Renter Study asks renters across the country about mandatory fees, utility billing, credit reporting, and the tech that actually helps residents manage costs. Learn what renters have to say about fee transparency.
50 Renter Statistics Shaping Multifamily Strategy
50 renter statistics from the 2025 SatisFacts Online Renter Study that are shaping multifamily strategy. Check out key insights and download the full report for free!
The Real Reason Residents Leave (And What You Can Do About It): Insights from Ready, Set… Respond!
Learn the real reason why residents leave and the proactive strategies your team can implement to boost retention and build long-term community loyalty.
Ready, Set…Respond! [Ep. 22: The Real Reasons Residents Leave]
Sara Scarborough Graham shares the real reasons residents leave and how perceived value and experience impact retention.
How Rental Fraud Impacts Retention & Reputation: Insights from Ready, Set…Respond!
Learn how rental fraud in multifamily impacts retention and reputation and how to detect and prevent fraud in applications and industry-wide.
Ready, Set…Respond! [Ep. 21: Fraud, Fallout & Fixes]
Stacey Hampton with Asset NOI shares her expertise with rental fraud in multifamily with tips for how to combat it.
SatisFacts & Apartments Year In Review
In 2024, SatisFacts & ApartmentRatings introduced enhancements in survey and reporting, strengthened our comprehensive online reputation management solution, and developed new community page features on ApartmentRatings to enhance engagement and trust for both employees and renters.
Ready, Set…Respond! [Ep. 19: Striking the Right Balance with Fee Transparency]
Jay Harris provides information on FTC regulations and state laws regarding fee transparency and fee disclosure in ads and leasing. He also shares recent settlements and class claims in the rental housing industry.
Product Announcement: Automated Action Plans by SatisFacts
Automated Action Plans, powered by EXCHANGE and the SatisFacts Education & Research Team, are an integral component of the SatisFacts Insite Survey program. Are you ready to take your resident satisfaction and retention to the next level?
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