How Rental Fraud Impacts Retention & Reputation: Insights from Ready, Set…Respond!
Learn how rental fraud in multifamily impacts retention and reputation and how to detect and prevent fraud in applications and industry-wide.
A Legendary Conversation with Legend Management Group
An insightful conversation with valuable strategies on how to utilize survey feedback, friendly competition, genuine resident engagement, and insightful performance metrics to proactively improve both the resident and employee experience.
ApartmentRatings epIQ Top Rated Awards: 2025 Changes
There are key changes coming to the
2025 ApartmentRatings epIQ Top Rated award rankings, company portfolio sizes, and reporting. Learn more to prepare for epIQ success in 2025.
SatisFacts & Apartments Year In Review
In 2024, SatisFacts & ApartmentRatings introduced enhancements in survey and reporting, strengthened our comprehensive online reputation management solution, and developed new community page features on ApartmentRatings to enhance engagement and trust for both employees and renters.
Ready, Set…Respond! [Ep. 19: Striking the Right Balance with Fee Transparency]
Jay Harris provides information on FTC regulations and state laws regarding fee transparency and fee disclosure in ads and leasing. He also shares recent settlements and class claims in the rental housing industry.
30-Day Reputation Results with Bountiful Property Management
Bountiful Property Management improved their online reputation in just 30 days by partnering with SatisFacts & ApartmentRatings. Find out how to better understand your resident sentiment and boost your online reputation in just 30 days!
Product Announcement: Automated Action Plans by SatisFacts
Automated Action Plans, powered by EXCHANGE and the SatisFacts Education & Research Team, are an integral component of the SatisFacts Insite Survey program. Are you ready to take your resident satisfaction and retention to the next level?
The FTC’s New Teeth: Q&A on the New Rule for Consumer Reviews
Hudson Cook Attorney, Jay Harris, and Carla Alicea addressed key questions regarding the new FTC rule on consumer reviews, offering valuable guidance on compliance, risk mitigation, and maintaining transparency in online reputation management practices.
Ready, Set…Respond! [Ep. 18: What Sense of Community Means to Today’s Renter]
Steve Wunch offers 5 nuggets of wisdom for building and sustaining sense of community through GPB4B, balancing the relationship “bank account,” resident events, video communication, and more!
A Look Inside the SatisFacts Index: Work Order Survey
The SatisFacts Work Order survey stands out for its superior design and function. Developed to track strategic KPIs, our surveys help operators identify successes and opportunities with clear and objective metrics to exceed renter expectations.
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