Ready, Set…Respond! [Ep. 22: The Real Reasons Residents Leave]
Sara Scarborough Graham shares the real reasons residents leave and how perceived value and experience impact retention.
Ready, Set…Respond! [Ep. 21: Fraud, Fallout & Fixes]
Stacey Hampton with Asset NOI shares her expertise with rental fraud in multifamily with tips for how to combat it.
Ready, Set…Respond! [Ep. 19: Striking the Right Balance with Fee Transparency]
Jay Harris provides information on FTC regulations and state laws regarding fee transparency and fee disclosure in ads and leasing. He also shares recent settlements and class claims in the rental housing industry.
Ready, Set…Respond! [Ep. 18: What Sense of Community Means to Today’s Renter]
Steve Wunch offers 5 nuggets of wisdom for building and sustaining sense of community through GPB4B, balancing the relationship “bank account,” resident events, video communication, and more!
Ready, Set…Respond! [Ep. 17: Mastering Professional Networking In Multifamily]
Gabe Jones offers six tips for building and maintaining professional connections by defining goals, engaging on social media, attending networking events, creating value, active listening, and follow up.
Ready, Set…Respond! [Ep. 16: Synchronizing Strategies: Renter Expectations & AI]
Episode Date: June 13, 2024. Gain a better understanding of AI’s role in multifamily, how to enhance your knowledge and use of AI, and ensure resident satisfaction with new technology with featured guest, Lisa Russell.
Ready, Set…Respond! [Ep. 15: Prospect Expectations: Strategies For Leasing Alignment]
Episode Date: May 16, 2024. Gain expert tips for seamless tour scheduling, personalized tour follow up, and increased tour conversions and closing rates with featured guest, Ronald Harrington.
Ready, Set…Respond! [Ep. 14: Reputation Equation: The Asset Management Perspective]
Episode Date: April 18, 2024. Explore the value of reputation management from an asset management perspective and learn the correlation between reputation and budget outcomes.
Ready, Set…Respond! [Ep. 13: Crafting Impressions: Aligning Response Strategy With Renter Expections]
Episode Date: March 28, 2024. Learn how review response impacts perception of customer service for prospective renters and gain best practices for responding to reviews.
Ready, Set…Respond! [Ep. 12: Online Reviews: What Matters Most]
Episode Date: February 15, 2024. Learn what makes an online review most valuable to your renters when it comes to standing out from the competition and securing the lease from data directly from the 2024 Biennial Online Renter Study.
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