Power Panels – “Social Media Superstars”
Social media is a powerful tool for reaching residents and improving their experience in the community. As renters and onsite teams are separated or experiencing minimal contact in 2021, social…
epIQ Index Top Management Companies & Communities Biannual Report [January, 2021]
Get the report & lists! The epIQ Index Top Management Companies & Communities Biannual Report for January, 2021 has been published! To take a look at how industry operators and...
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Onsite Insites LIVE! – Pandemic Predictions – Part 2: “Feedback Facelift”
One of the easiest ways to attract new prospects and keep current residents satisfied is to focus on feedback. Surveys and studies offer a targeted look into the minds of…
Forget Your Rep, Worry About Mine!
Here’s a hard truth; residents couldn’t care less about the jobs that we do. Residents have no clue what a day in the life of a multifamily professional entails. I…
How and Why You Should Respond to Negative and Positive Online Reviews
When it comes to negative reviews, teams tend to focus on damage control, leaving responses to positive reviews on the sidelines. After all, how many times has an ecstatic review…
Positive Review Peril: 5 Steps to an Authentic Online Story
Imagine you are planning to make a major purchase, let’s say a car for example. You decide to check out a local dealership’s website and find nothing but 5-star ratings….
Death By Template: 5 Tips To Create Custom Responses
Templates work for things like budget spreadsheets – unfortunately, they don’t work for review responses.
Copy…Paste…Repeat: 5 Cringe-Worthy Response Phrases
It’s a typical day in the office when a resident walks in, looks you straight in the eye and says, “I just wanted to say I love living here. The entire…
Social Media and Review Responses: Do you know your audience?
During your day to day tasks do you treat social media posts and responding to reviews the same? Both are equally important in a community’s marketing strategy, however, each has…
If You’re Happy and You Know It… How to Generate Online Gratitude
Maximize the “good” that’s happening in your community every day. Drown out those negative comments by asking your satisfied residents to stand up and be heard! Here are 3 simple…
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