SatisFacts Product Announcement [January–March 2026]
We’re excited to introduce three powerful new features designed to help your team work smarter, showcase renter satisfaction, and celebrate your communities’ achievements.
SatisFacts and ApartmentRatings Announce the 2025 Resident Satisfaction & epIQ Top Rated Award Winners
SatisFacts & ApartmentRatings is excited to recognize the top performing management companies and communities that delivered exceptional resident experiences in 2025, earning a national resident satisfaction award and/or an epIQ top rated award.
A Year In Review: SatisFacts & ApartmentRatings Features & Enhancements in 2025
2025 was a year for transparency, visibility, engagement, and reputation. Our latest features and enhancements support a more transparent, efficient, and insight-driven experience for both renters and operators.
SatisFacts Product Announcement [Sept 2025]
We’re excited to introduce three powerful new tools and features designed to help your team work smarter, showcase renter satisfaction, and celebrate top performers.
ApartmentRatings epIQ Top Rated Awards: 2025 Changes
There are key changes coming to the
2025 ApartmentRatings epIQ Top Rated award rankings, company portfolio sizes, and reporting. Learn more to prepare for epIQ success in 2025.
SatisFacts & Apartments Year In Review
In 2024, SatisFacts & ApartmentRatings introduced enhancements in survey and reporting, strengthened our comprehensive online reputation management solution, and developed new community page features on ApartmentRatings to enhance engagement and trust for both employees and renters.
Product Announcement: Employee Spotlight
Introduce your team members and showcase your community’s exceptional level of service to potential residents, all while building employee engagement and recognition with our new Employee Spotlight tool – now live on ApartmentRatings!
Product Announcement: Automated Action Plans by SatisFacts
Automated Action Plans, powered by EXCHANGE and the SatisFacts Education & Research Team, are an integral component of the SatisFacts Insite Survey program. Are you ready to take your resident satisfaction and retention to the next level?
The FTC’s New Teeth: Q&A on the New Rule for Consumer Reviews
Hudson Cook Attorney, Jay Harris, and Carla Alicea addressed key questions regarding the new FTC rule on consumer reviews, offering valuable guidance on compliance, risk mitigation, and maintaining transparency in online reputation management practices.
Re-evaluating Review Practices: Enhancing Transparency and Trust in the Multifamily Industry
Learn the math behind the negative effects of review gating and the subsequent erosion of customer trust and satisfaction.
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