As product authenticity and user generated content become more imperative for companies across all industries, the team at ApartmentRatings & SatisFacts is listening to what renters are saying and implementing new products to provide the content they crave. We hear time and again that the challenge onsite teams face is getting more reviews, so we have implemented another option for renters to add a review – through our Verified Resident Program (VRP).
Verified Prospect Program (VPP) for Unclosed Traffic Insite Surveys: To help our VRP partners improve their online reputation by positively impacting their renter rating as well as review count, we have added VPP to unclosed traffic Insite surveys. All prospects who tour a community that utilizes the unclosed traffic Insite survey module and VRP program will now receive a follow up review request after their initial tour survey.
There is no additional charge for this new feature. Our goal, as always, is to provide renters with the opportunity to share their authentic experiences and to provide our client partners with the tools to promote those experiences and highlight their exceptional communities. As we continuously level up our online review platform, providing increased review opportunities for renters and increased performance opportunities for communities, we remain the leading reputation and resident satisfaction partner in the multifamily industry.
As renters’ expectations continue to grow, the team at SatisFacts & ApartmentRatings wants to ensure our multifamily partners have full access to both their data and our education team to help them sort, understand, and create action around that data. We are constantly updating our reporting dashboard to improve access and make understanding and comparing the data easier, and have recently implemented two new updates to provide a better reporting experience.
- epIQ Trend Report Fixed Date Range: We have updated the epIQ Trend Report dashboard in Exchange. You can now select a specific time period to view and as you click through the various epIQ components, the time frame will remain the same. Additionally, as you drill down into each community to see their specific trends, the date range will continue to remain the same, until updated again on the main epIQ Trend Report dashboard. This process helps our clients during team trainings and our education team during review sessions and trainings by providing a seamless process for comparing trends and performance across the portfolio.
- Insite Survey Trend Report Customization: Users can now select whichever survey types they want to see on the Insite+ Trend Report dashboard.
- How to Use This Feature: When you are viewing your Insite Trend Report in Exchange and want to compare performance by specific survey module, you can now select your preferences to customize the data you want to view by clicking the new Surveys button. Check the survey(s) you want and click Run.
As a Reminder: SatisFacts has integrations with Yardi, RealPage, Entrata, ResMan, AMSI, Jenark, RentManager, and SightPlan, and has the flexibility to work with additional property management systems when applicable. There is no additional cost to set up an API integration to ensure that your resident list is up-to-date and accurate when sending out surveys. This saves time for your team and helps ensure you’re maximizing your survey recruitment efforts to all residents in the most effective and efficient way possible.
Additionally, all communities on ApartmentRatings with one of the above PM systems have the option to a free, limited feed to make sure their community listing is up-to-date with all the marketing content available via syndication. Please feel free to contact us if you would like to add your community or update your information through our free integration.
To learn more about all of our 2022 Product Updates, visit our Product Updates page.