SatisFacts turns research into revenue with our Insite and Annual surveys. These action based survey programs turn feedback into applicable plans to improve your portfolio’s service delivery.

Yes, SatisFacts understands your employees and partners better than any other multifamily survey partner. Our expertise in the industry extends beyond resident surveys:

1. Employee Surveys – uncovers what motivates your employees and what gets in the way of completing their job. Additionally, it helps to understand core strengths and opportunities. The SatisFacts Employee Index was the first benchmark index for multifamily housing employees.
2. Supplier Surveys – measure the customer experience through identifiable metrics based on benchmark questions along with custom questions. Our supplier surveys provide performance data from current clients, valuable insights for prospects, and marketing data and research to inform the multifamily industry about the needs and preferences of today’s renters.
3. Association Surveys/Studies – We have partnered with multiple industry partners and associations including WithMe, Spherexx, Realync, Virginia Apartment Association (VAMA), MMHA, NAA, and more, on a variety of customized surveys and studies. As a national survey and research company with over 20 years of expertise, we ensure real results and actionable insights.

SatisFacts and ApartmentRatings scores are the same residents providing insights about the community from two different feedback opportunities.

SatisFacts survey scores are internal feedback requests sent directly to residents with a different set of metrics to help management teams better understand their resident sentiment, engagement, and likelihood to renew. The SatisFacts Index is the average of all the survey responses from that property compared to the national industry average.

ApartmentRatings reviews are public, renter-facing performance reviews from individual residents. Those marked as Verified reviews are provided directly after internal survey or feedback requests to ensure trustworthiness from verified renters.

The ApartmentRatings epIQ Index is an overall performance metric in a report card style format that combines both ApartmentRatings scores and SatisFacts survey scores (when applicable) to give renters a more clear, measurable and authentic understanding of the resident experience in the community.

The combination of SatisFacts survey scores and renter reviews on ApartmentRatings community pages provides our partners the opportunity to showcase a comprehensive view of their communities with potential residents. As the only renter-facing review platform that combines verified survey performance with verified renter reviews, ApartmentRatings is the most authentic, trustworthy source for renters in their decision-making journey.

Scheduled Email Reports

New accounts will automatically receive notification from the points of contact listed each quarter. This report will have the communities that point of contact managers with a summary of the score and progress for each survey.