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Frequently Asked Questions
How can SatisFacts help my business?
SatisFacts turns research into revenue with our Insite and Annual surveys. These action based survey programs turn feedback into applicable plans to improve your portfolio’s service delivery.
Our business is more complicated than resident retention, can SatisFacts help with employee and vendor satisfaction?
Yes, SatisFacts understands your employees and partners better than any other survey tool. Our clients can participate in several studies including:
- Associate Studies – measuring employee satisfaction
- Apartment Association Studies – uncover vendor satisfaction programs, certification values, and more)
- Social Media Studies
How does the SatisFacts index relate to the ApartmentRatings score?
SatisFacts and ApartmentRatings scores are the same residents providing two very different insights about the properties. ApartmentRatings reviews are an anonymous ranking from individual residents.
The overall recommend, and rankings are based solely on the residents ranking on apartment ratings. The SatisFacts Index is the average of all the survey responses from that property.
The overall score and Insite® scores are a summary of how the majorities of respondents living at that property feel about the property.
Why is the SatisFacts badge on ApartmentRatings?
The release of the SatisFacts score on ApartmentRatings Property pages is another opportunity for us to share the value of feedback from our resident satisfaction survey to the consumer. This shows the prospective and current resident, the property is listening to their residents and values their feedback and business.
How often does the SatisFacts badge update on ApartmentRatings
The Badge score will be refreshed once a day. Please allow 24 hours to process new scores.
What are SERs?
Scheduled Email Reports
New accounts will automatically receive notification from the points of contact listed each quarter. This report will have the communities that point of contact managers with a summary of the score and progress for each survey.