Insite is a resident feedback survey program based on events or touch points in the lifecycle of a prospect and/or resident.
The purpose is to provide a communication tool and customer service safety net to ensure a question, issue, concern, or praise does not fall through the cracks, allowing management to take decisive steps to meet residents’ needs.
This Program Includes:
Online Feedback Program
Comprehensive and intuitive online reporting platform – ‘EXCHANGE’
Our Unclosed Prospect survey helps determine prospect sentiment toward. Get feedback from real renters looking for their next home and uncover areas initial impressions and areas for improvement.
Onsite teams have been trained to recognize mystery shoppers, more effective feedback from real residents.
Prospects tour on average 4-6 communities before deciding where to lease.
Assess the prospect’s overall impression of the site visit or tour
Insite Move-In Survey
Make sure resident expectations are being met from the start. Ensure your team is making a great first impression by resolving issues from the beginning. Remember, the renewal decision starts at move-in.
Determines how prepared the team was for the new resident and how efficient they were in resolving issues once reported.
Validates resident expectations are being met.
Insite Work-Order Survey
Ensure expectations and maintenance requests are completed to satisfaction. Track work orders by specific job numbers and follow up on results from your maintenance team.
Ensure work met resident expectations.
Determine overall communication path and fill in the gaps.
Ensure your maintenance team is working together and evaluate performance.
Insite Pre-Renewal Survey
This survey will help identify issues 90 days before lease renewal. Ensure resident concerns do not fall through the crack and increase retention.
Touch base prior to lease expiration.
Identify issues that could impact renewal likelihood.
Allows team the opportunity to resolve outstanding concerns.
Additional Insite Surveys
We have surveys for every touchpoint throughout the resident and prospect lifecycle that could fit your community’s needs. Ensure the resident’s voice is being heard.
What Makes the SatisFacts Touch Point Process Different?
We provide the entire package: promotional materials, intuitive & real-time online reporting, consultative support, and help with interpreting and prioritizing action items. Our education and analytics teams work to bring you and your teams the most cutting edge data, keeping everyone focused on what matters most to your prospects and residents today.