Brent Williams, Chief Insider for Multifamily Insiders, joined Megan Adams, Director of Marketing for Legend Management Group, to discuss the value of resident feedback in the multifamily industry and gain perspective on how the teams at Legend proactively seek out resident feedback and then adapt their own processes to improve the resident experience.
SatisFacts has been the resident survey partner for Legend Management Group since 2007. Through this partnership, we have helped guide their teams on how to better understand their resident data and recognize areas for improvement. We have also celebrated their achievements and watched their resident satisfaction and reputation grow. It is through the dedication of Legend’s leadership team to maintain a people-first culture, a willingness to change and adapt, and a proactive approach to using resident feedback to guide initiatives and strategies for their company, that they have achieved such exceptional success.
Megan shared valuable tips and strategies on how they utilize:
- Survey Feedback
- Friendly Competition
- Genuine Resident Conversations & Engagement
- Insightful Performance Metrics (not Google reviews)
To proactively improve both the resident and employee experience at Legend.
Watch the full conversation on the Multifamily Insiders YouTube channel.
Check out the full recap at Multifamily Insiders!
Ready to learn more about the SatisFacts & ApartmentRatings survey and reputation solutions that Legend Management Group uses to support their resident satisfaction and online reputation goals?
