Reinventing the Hiring Process
Candidate engagement is the new Achilles heel in recruiting new talent. With company career pages, employee referral programs, and third party recruiters scouring sites like LinkedIn for potential talent, the…
In Search of the Engagement Sweet Spot
You may be familiar with Gallup’s disheartening stats on employee engagement: According to their comprehensive survey of more than 80,000 participants, nearly 7 out of 10 American workers are not…
Building a Successful Team. Here’s What You Should Know
The property management industry is all about people, and most often the people who get the most attention are the residents and prospects. The success of the industry, however, doesn’t…
NAA Affiliate Study: Recruiting to Win
Get a sneak preview of the results from the 2016 Affiliate study and learn what the #1 business challenge is to multifamily professionals.
3 Simple Steps to Perfect Move-Ins
While conventional wisdom says you only have one chance to make a good first impression, at move-ins we actually have three chances to make or break a good first impression!…
Remarkable Recoveries- The Power of Customer Service
I love everything about Panera Bread. One day, I stopped in for a quick bite and to check my email. I had never been to this particular location before and…
Addressing Complaints About Neighbors
A.k.a. Come On, Feel the Noize. The click-clack of high heels. The rhythmic thud-thud of dancing. Uptown funk with bass. Lots of bass! It’s a party! And it’s 2 a.m….
5 Reasons Why Attending FOCUS Is Good for Business
Why Attending FOCUS Is Good For Business According to our SatisFacts Associate Index, the opportunity to learn new things is the #1 employee motivator. We also know that motivated, satisfied…
Keep Calm and Respond!
Let’s say you just got an apartment review that isn’t exactly positive. How should approach your response? Learn how to craft the ideal response to common reviews. Featured quarterly in…
How Maintenance Can Improve the Resident Experience
According to the 2016 SatisFacts Index, only 34% of residents say they were notified that their service request was delayed and given a time frame for completion. This means that…
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