The Basic Secrets of True Success Stories!
Whether you are managing a small apartment community in rural America or one of the industry’s largest assets, people’s expectations in principle, are still basically the same: “give me good…
A Culture of Responsiveness
The way we communicate has changed dramatically over the past several years, and even the amount of time we’re willing to wait for information has changed. In our on-demand society,…
Remarkable Recoveries- The Power of Customer Service
I love everything about Panera Bread. One day, I stopped in for a quick bite and to check my email. I had never been to this particular location before and…
Addressing Complaints About Neighbors
A.k.a. Come On, Feel the Noize. The click-clack of high heels. The rhythmic thud-thud of dancing. Uptown funk with bass. Lots of bass! It’s a party! And it’s 2 a.m….
How Maintenance Can Improve the Resident Experience
According to the 2016 SatisFacts Index, only 34% of residents say they were notified that their service request was delayed and given a time frame for completion. This means that…
Steps to Getting the Lease Renewal
The SatisFacts Grand Prix: 3 Sessions, Unlimited Ideas The SatisFacts Grand Prix is a 3-part seminar focusing on resident retention, maintenance and reputation management. Each session delves into the minds…
Park the Prospect & Assist the Resident
It’s an all too familiar scene: It’s Saturday and you are the only person manning the office. You’re working with a prospect when a resident pops in. First inclination would…
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