We're excited to announce the release of new features added to the SatisFacts Index, Verified Resident Program, and the ApartmentRatings city page. Below are some improvements to help make the best out of your products.
NEW SATISFACTS FEATURES:
1. Introducing the New SatisFacts Dynamic Index
This is the first step to many enhancements to the National SatisFacts Index. You'll now be able to calculate the index in real time each time you run a survey report in Online Reporting. For example, if you run an Insite Work Order report for the first Quarter of 2017 the SatisFacts Index will compromise of all client Work Order responses from that period.
This feature will help benchmark your community against our national average more accurately. Compare survey scores in a particular, period, time, day, etc. Log in to Online Reporting to test it out!
2. Third Party Review Source Added to Verified Resident Program (VRP)
Property Management Companies who utilize SatisFacts Insite Surveys and VRP will now have third-party review sources added to the end of their resident surveys. This highly-anticipated feature is currently live for Yelp and Facebook with Google launching in the next couple weeks.
How it works:
Once a resident finishes filling out the VRP survey and responds to "Yes, I Recommend This Property" they will have the option to review your community on Google, Yelp, and Facebook. Links to the third party review sources will automatically be provided and will require no work from your team. Should you have questions about any of the links, please reach out to your designated Account Manager and they will make sure to get it updated!
In addition, if your community does not utilize one or more of the following review sources (Yelp, Google, Facebook), we will only show the ones that are currently available.
3. Photo Option Added to Verified Resident Program
Residents will now have the option to add photos to the end of their VRP survey. This feature will only appear if the resident responds, "Yes, I recommend this property".
How it works:
Once a resident fills out the survey and responds "Yes, I Recommend This Property" they will have the option to add a photo. We added this feature to help drive more content to your associated community page. Similar to VRP reviews, photos will automatically integrate onto your ApartmentRatings page and will be monitored by our abuse team before getting uploaded.
In turn, this feature will help increase the number of leads and page visits as our studies show, a higher conversion rate for those communities with more photos. Additionally, those same studies proved that prospects engaged more with user-generated photos (photos from residents) than professionally produced images.
NEW APARTMENTRATINGS FEATURES:
1. Re-design of the ApartmentRatings City Page!
We're so excited to announce the redesign of our ApartmentRatings city page! We've added great tips for prospects looking to move such as entertainment, crime rate, cost of living, average rent and SO much more!
Our newly redesigned search methodology will also drive more leads to your community page, letting the consumer search by their specific criteria or by an interactive map. See all the great improvements, here!
We can't wait to hear what you think of our progress!