Session Date: August 18, 2022 9:00 AM PT | 12:00pm ET
In this webinar, Lia Nichole Smith and our panel of experts: Tynisha Holmes with Preferred Apartment Communities and Leigha Middendorf with Monarch Investment & Management Group, share their takeaways and successes in de-escalating situations and building relationships with internal and external customers.
What was discussed:
– Reinforcing onsite team members in addressing conflict by way of education
– Best practices for de-escalation techniques
– Providing a supportive environment for those on the front line (through placing value in company culture)
Complete the form on this page to access the webinar recording + slides + bonus conflict resolution pain points questions asked & answered.