Remarkable Recoveries- The Power of Customer Service
I love everything about Panera Bread. One day, I stopped in for a quick bite and to check my email. I had never been to this particular location before and…
Addressing Complaints About Neighbors
A.k.a. Come On, Feel the Noize. The click-clack of high heels. The rhythmic thud-thud of dancing. Uptown funk with bass. Lots of bass! It’s a party! And it’s 2 a.m….
How Maintenance Can Improve the Resident Experience
According to the 2016 SatisFacts Index, only 34% of residents say they were notified that their service request was delayed and given a time frame for completion. This means that…
Steps to Getting the Lease Renewal
The SatisFacts Grand Prix: 3 Sessions, Unlimited Ideas The SatisFacts Grand Prix is a 3-part seminar focusing on resident retention, maintenance and reputation management. Each session delves into the minds…
Park the Prospect & Assist the Resident
It’s an all too familiar scene: It’s Saturday and you are the only person manning the office. You’re working with a prospect when a resident pops in. First inclination would…
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