NEW SATISFACTS FEATURE/ENHANCEMENTS:
1. Roll-Back Saved Filtering in SatisFacts Online Reporting
Back in December, we rolled out a new OLR UX change. We know it might not have suited everyone’s needs, so we’ve decided to roll-back the saved filter feature for the time being. With that said, saved filters such as region, date, and property will no longer be carried throughout different sessions in SatisFacts’ Online Reporting.
What this means for you:
As an OLR user, when you start a new session you will see all properties and the current month as your default settings. You will then need to select the date range, region, etc you wish to view. In addition, the selected “filters” will only persist throughout the session as long as you are logged in. After your session has ended, you will need to re-select the filters when running a new report.
2. Work-Order Date Now Included in Survey Email Recruitments
Insite Work Order survey recruitments will have a new subject line that includes the Work Order completion date.
Throughout our testing, we discovered this simple change on average, boosted the email open rate by 8%, the click-through rate by 6%, and most importantly the survey response rate by 16%! In addition, this change lowered the survey drop-off (those that started the survey but did not complete).
The new change that will be implemented is as follows:
- Example of Old Subject Line: We Want Feedback About Your Recent Service Request
- Example of New Subject Line: (Work Order Date: [00/00/2018]) How Did We Do?