It’s almost the New Year! Before we say goodbye to 2017 we wanted to share some updates on the latest features SatisFacts & ApartmentRatings has to offer. Let us know what you think, by leaving a comment below!
NEW SATISFACTS FEATURES:
1. User Experience Changes to SatisFacts Online Reporting
As we work behind the scenes to make some major changes to Online Reporting, we’ve done some minor improvements to the way you view and run reports. Please refer to the screenshot below for all Online Reporting UI changes indicated in red.
- Date Filters moved to top navigation
- All Survey Reports- Left-Hand navigation
- ‘Run Report’ button moved to top navigation
Please note that report features and functionality have not changed at this time. As always, if you run into any technical issues please refer to your dedicated account manager for assistance.
NEW APARTMENTRATINGS FEATURES:
Managers will now have the ability to respond to questions coming through the Q&A section in the Manager Center portal. Similar to how MC users respond to reviews, those who have access will now be able to respond to questions coming in from prospects and residents as the official “Verified Manager”.
To navigate to your questions, simply log in to Manager Center and click on the ‘Questions’ tab to view and reply to any questions directed to your community.
2. NEW- Write a Review Page on ApartmentRatings
We’ve made some major improvements to how users leave reviews on ApartmentRatings. Our research has found that by simplifying the write a review funnel, review conversion rate and volume significantly increased.
With these results, we decided it would be best to reduce the number of questions asked and update the look and feel to correspond with the rest of our website.
With that said, we’ve simplified the review process by removing questions regarding laundry, pet policy, floor plans, and pricing.
Rather than gathering this feedback from residents themselves, these features will be pulled from communities through MITS feed. By syndicating your information through your property management system, we can accurately obtain and display these attributes on the associated ApartmentRatings’ community page.
See below for example of our new review page.
