Q: What has been the effect of the epIQ Index on your business?
Our customers are so important to our business and one of our core values or Fundamentals as we refer to them at Berger is to be Intensely Customer focused. We also know at every Berger community – one of the amenities that our residents experience is our professional community teams and the service they provide. Being recognized for our epIQ results nationwide helps us offer proven data that we are serious about this fundamental. It is not only words we proclaim, but actions that our incredible community teams are taking every day to serve our residents.
Q: In your opinion, why is it important for companies to have a customer feedback strategy?
When companies actively seek and respond to customer feedback, it demonstrates that they value their customers' opinions and are committed to meeting their needs. This builds trust and loyalty, leading to higher customer retention rates. Satisfied customers are more likely to continue doing business with a company and recommend it to others.
Q: How has the ApartmentRatings & SatisFacts Exchange reporting and education team helped your company to achieve your online reputation goals?
ApartmentRatings & SatisFacts Exchange reporting and education team has been an invaluable partner in helping us achieve our online reputation goals. Through their insights, education, and collaborative approach, we have been able to proactively manage our online reputation, improve resident satisfaction, and maintain a best-in-class example to the multifamily housing industry. Their contribution is so valuable to our success in delivering exceptional living experiences for our residents.