Here are the latest product improvements from SatisFacts that will available in the next couple of days! Let us know what you think by leaving a comment below!
NEW SATISFACTS FEATURES:
1. SatisFacts Award Progress- Available in Online Reporting!
Those who participate in Insite and/or Annual Surveys will now have access to their survey award progress in Online Reporting. Starting November 2nd, clients who log into “OLR” will see a new awards section as part of their dashboard. You can track the following progress:
1. How many months left to reach the award deadline
2. The total number of survey responses to date and how many needed to win an award
3. Annual and/or Insite Property and Company score in real time. (Depending on the level of access clients can track how their company is performing at an overall level as well as break down award status by each property.)
Once a property or company has met the award criteria as indicated in the dashboard, the system will automatically update those with a notice of those properties that are eligible.
Please note, we will officially announce award winners for Annual and Insite (Company and Property) come January 2018.
2. Military Dynamic Index
Many have been asking to separate benchmarking by asset class in Online Reporting. This is the first attempt to having an index for all housing categories. For now, those who are considered Military Housing will be able to measure and compare their portfolio in terms of resident satisfaction against others who are in the same category.
This tool will help you benchmark your community one step closer to other properties and companies who operate in a similar manner. Log in to see how you compare against our national index!