Our first Focus User Experience and Conference will allow attendees to meet other like-minded apartment industry leaders while focusing on trends that impact their bottom line; from online marketing to resident satisfaction and employee engagement.
Those who attend will get access to a highly curated, impactful two-day program of workshops, education sessions and influential keynote speakers. You will leave feeling inspired, armed with the tools and knowledge to enhance your apartment community's brand.
The Conference Schedule
FOCUS DAY 1*
8:00 - 9:00 AM CHECK-IN & BREAKFAST
Make sure to check in and grab coffee, juice and continental breakfast to start your day!
9:00 - 9:30 AM WELCOME
Kick off FOCUS!
9:30-10:30 AM KEYNOTE SPEAKER
"How To Be The Hero Of Your Own Story"
Get the lowdown on the magic of Disney's storytelling from Jeffrey Barnes.
10:30- 11:00 AM GENERAL SESSION
New Leasing Motivators- Results from the 2017 Today's Online Renter Study
10:30-11:00 AM TECH LAB
11:15- 11:45 AM GENERAL SESSION
New Renewal Motivators- Results from the 2017 Today's Online Renter Study
11:15-11:45 AM TECH LAB
11:45- 1:00 PM LUNCH
Grab your lunch, and network with other attendees!
1:00-2:00 PM KEYNOTE SPEAKER
"The Secret Formula to Engagement: 9 Steps to Inspiring Passionate Performance"
Kara Rice shows us how to turn disengaged employees into high performers
2:15 - 3:15 PM KEYNOTE SPEAKER
"Owner, Landlord-Hall Monitor?"
Janet Portman discusses landlord/tenant law and how to recognize situations for when you may be liable and what to do about it.
2:15 - 3:15 PM TECH LAB
3:30- 4:30 PM CLIENT PANEL
Join our SatisFacts Top Award Winners to learn the keys to feedback success
3:30-4:30 PM TECH LAB
4:30 PM- 6:30 PM NETWORKING RECEPTION!
Attend our reception for celebratory drinks, while mingling with your fellow FOCUS attendees.
8:15 PM- 9:30 PM
World of Color- Night Time Event!
FOCUS DAY 2*
8:00 - 8:30 AM BREAKFAST
Grab coffee, juice and your continental breakfast to get ready for Day 2!
8:30 - 8:45 AM WELCOME
FOCUS session voting. You pick, we present.
8:45- 9:30 AM KEYNOTE SPEAKER
"Passion With Purpose! Making It Fun to Go to Work Again"
Jackie Ramstedt kicks off our second day with a session designed just for FOCUS!
9:30 - 10:15 AM KEYNOTE SPEAKER
"Right Brain Hiring: Creative Techniques to Find Hidden Talent"
Kevin Walters discusses how to look beyond the resume to hire long term employees
10:15 - 11:00 AM EDUCATION SESSION
General Session- 3 topics are up for vote. You choose, we present!
- Partnerships That Work: Creating Team Synergy
- Reputation Management, What's Next?
- Want More Residents? Stop Leasing Apartments!
11:00-11:15 AM COFFEE BREAK
Take a break and network before Town Hall.
11:15- 12:00 PM TOWN HALL/ PRODUCT ANNOUNCEMENTS
Key players from ApartmentRatings and SatisFacts will be front and center to field questions and announce new product rollouts.
12:00 PM CLOSE
FOCUS Ends. We hope to see you next year!
* Agenda is subject to change
Introducing the FOCUS Conference App
Let's Get Organized!
Receive and organize important information such as sessions, speakers, and so much more!
Easily connect with other attendees and vote on your most preferred education session.
Disney's Grand Californian Hotel & Spa
We've teamed up with Disney's Grand Californian Hotel & Spa for an exclusive rate of $214/ night.
2017 Focus Keynote Speakers
National Speaker | Consultant | Performance Expert
Jackie Ramstedt is a renowned motivational keynote speaker, trainer, operations consultant, and business performance coach who has more than 30 years experience in the residential housing management industry. This is Jackie’s 12th year as a member of the prestigious Apartment All Stars Team. She is also a veteran instructor teaching for the National Apartment Association designation courses.
Author, "The Wisdom of Walt"
Jeffrey A. Barnes is the author of "The Wisdom of Walt". He attributes his passion for Disney to his love of history, story-telling, and success. He believes the park teaches us some of life’s greatest lessons—as long as you know its history and are willing to connect it to your own story.
Founder- Experiment Learning & Talent Development, LLC.
Kara Rice has spent the past 25 years pursuing her passion for employee engagement and development within the multifamily industry. With roots in onsite community management, she co-founded Grace Hill, Inc and oversaw their eLearning content and marketing efforts. In 2016, Kara launched Experiment Learning & Talent Development.
Senior Sourcing Recruiter
Currently with Amazon Web Services, Kevin is responsible for developing and piloting initiatives to attract and hire the best talent in a highly competitive industry. Kevin Walters has more than 15 years’ experience with Fortune 500 companies like Home Depot, Microsoft and Coca-Cola Enterprises. He believes in building relationships and continuously learning to stay ahead of potential challenges and disruption.
Executive Editor, Nolo Inc.
As Nolo's Executive Editor, Janet Portman directs the editorial content of Nolo's website, eProducts, and print products. She specializes in residential and commercial landlord/tenant law, legal issues related to courts, landlords and tenants, and neighbor disputes. She received undergraduate and graduate degrees from Stanford University and a law degree from Santa Clara University.
What to Expect
Focus Education Sessions
The Focus Tech Lab
While attending Focus, ApartmentRatings and SatisFacts clients will have the opportunity to reserve time in the Tech Lab.
Spend time learning from the gurus who know the ins and outs of Manager Center, Online Reporting and all other products. If you have a question, the answer can be found here!