Our first Focus User Experience and Conference on March 27-28, 2017 will allow attendees to meet other like-minded apartment industry leaders while focusing on trends that impact their bottom line; from online marketing to resident satisfaction and employee engagement.
Those who attend will get access to a highly curated, impactful two-day program of workshops, product seminars and influential keynote speakers. You will leave feeling inspired, armed with the tools and knowledge to enhance your apartment community's brand.
2017 Focus Keynote Speakers
National Speaker | Consultant | Performance Expert
Jackie Ramstedt is a renowned motivational keynote speaker, trainer, operations consultant, and business performance coach who has more than 30 years experience in the residential housing management industry. This is Jackie’s 12th year as a member of the prestigious Apartment All Stars Team. She is also a veteran instructor teaching for the National Apartment Association designation courses.
Author, "The Wisdom of Walt"
Jeffrey A. Barnes is the author of "The Wisdom of Walt". He attributes his passion for Disney to his love of history, story-telling, and success. He believes the park teaches us some of life’s greatest lessons—as long as you know its history and are willing to connect it to your own story.
Founder- Experiment Learning & Talent Development, LLC.
Kara Rice has spent the past 25 years pursuing her passion for employee engagement and development within the multifamily industry. With roots in onsite community management, she co-founded Grace Hill, Inc and oversaw their eLearning content and marketing efforts. In 2016, Kara launched Experiment Learning & Talent Development.
Senior Sourcing Recruiter
Currently with Amazon Web Services, Kevin is responsible for developing and piloting initiatives to attract and hire the best talent in a highly competitive industry. Kevin Walters has more than 15 years’ experience with Fortune 500 companies like Home Depot, Microsoft and Coca-Cola Enterprises. He believes in building relationships and continuously learning to stay ahead of potential challenges and disruption.
Executive Editor, Nolo Inc.
As Nolo's Executive Editor, Janet Portman directs the editorial content of Nolo's website, eProducts, and print products. She specializes in residential and commercial landlord/tenant law, legal issues related to courts, landlords and tenants, and neighbor disputes. She received undergraduate and graduate degrees from Stanford University and a law degree from Santa Clara University.
Registration Will Increase December 31st, 2016.
The Conference Schedule
FOCUS DAY 1*
8:00 - 9:30 AM CHECK-IN & BREAKFAST
Grab coffee, juice and continental breakfast to start your day!
WELCOME & KEYNOTE SPEAKER
"How To Be The Hero Of Your Own Story"
Get the lowdown on the magic of Disney's story-telling from Jeffrey Barnes.
New Leasing Motivators- Results from the 2017 Today's Online Renter Study
New Renewal Motivators- Results from the 2017 Today's Online Renter Study
Grab your lunch, and network with other attendees!
"The Engagement Sweet Spot: Where Job Satisfaction Meets Job Contribution"
Kara Rice shows us how to turn disengaged employees into high performers
General Session- 3 Topics are up for vote. You choose, we present!
- Reputation Management, What's Next?
- Marketing Your Community: No Dollars No Problem!
- Want More Residents? Stop Leasing Apartments!
"Owner, Landlord-Hall Monitor?"
Janet Portman discusses landlord/tenant law and how to recognize situations for when you may be liable and what to do about it.
Join our SatisFacts Top Award Winners to learn the keys to feedback success
4:30 PM- 6:30 PM- NETWORKING RECEPTION!
Attend our reception for celebratory drinks, while mingling with your fellow FOCUS attendees.
FOCUS DAY 2*
8:00 - 8:30 AM BREAKFAST
Grab coffee, juice and your continental breakfast to get ready for a jam -packed Day 2!
"Jackie is here!"
Jackie Ramstedt kicks off our second day with a session designed just for FOCUS!
"Right Brain Hiring: Creative Techniques to Find Hidden Talent"
Kevin Walters discusses how to look beyond the resume to hire long term employees
General Session- 3 topics are up for vote. You choose, we present!
- Partnerships That Work: Creating Team Synergy
- Queue the Drama: Difficult Residents On-Demand
- Culture Shock: Why Good Employees Leave Great Companies
Executive Session- Predictive Analysis: Reviews to Residents to Renewal
Take a break and network before Town Hall.
TOWN HALL/ PRODUCT ANNOUNCEMENTS
Key players from ApartmentRatings and SatisFacts will be front and center to field questions and announce new product rollouts.
12:00 PM CLOSE
FOCUS Ends. We hope to see you next year!
* Agenda is subject to change
Disney's Grand Californian Hotel & Spa
We've teamed up with Disney's Grand Californian Hotel & Spa for an exclusive rate of $214/ night.
What to Expect
Focus Education Sessions
The Focus Tech Lab
While attending Focus, ApartmentRatings and SatisFacts clients will have the opportunity to reserve time in the Tech Lab.
Spend time learning from the gurus who know the ins and outs of Manager Center, Online Reporting and all other products. If you have a question, the answer can be found here!