We’re hosting our second annual education and user experience conference held in Los Angeles, California on February 26-27th, 2018.
FOCUS is a 2-day conference jam-packed with education sessions, influential keynote speakers, tech labs, networking opportunities and so much more!
We’ve designed a robust agenda to enlighten and inform all levels of your organization around key topics including; reputation management, marketing, and community performance.
From delivering exceptional level service to elevating performance scores, you’ll be learning from our dedicated team while gaining strategic advice from key players in the industry.
Just Added!- Review Response Workshop
Take away over 100 review responses in just under an hour. Learn tips and take away templates from the most commonly left reviews. Empower your team to respond more confidently!
Opening Keynote Speaker Rommel Anacan
“How Not to Lose a Resident In 12 Months”
Takeaway the five main drivers of resident satisfaction and the most important thing you can do each and every day to keep your residents “in love” with your community!
Keynote Speaker, Mark Juleen
“Sometimes We Need More Cowbell”
Mark Juleen of J.C. Hart- a 5-year, exceptional level company award winner will discuss the strategy, planning, and programs his team incorporates to help deliver exceptional level service.
2018 Social Media Study
FOCUS attendees will hear this information! Residents throughout the country tell us what they really think about our industry’s use of social media. Discover what it takes to build and maintain a connection that leads to resident loyalty.
Decoding ApartmentRatings & SatisFacts
We’ll answer questions such as “Why do you allow anonymous responses?” and “What’s with the 200 character minimum for VRP reviews?” Everything you need to know to create a stellar online reputation , including our ApartmentRatings’ scoring algorithm.
You Pick, We Present – Education Sessions On-Demand!
Vote on your favorite education topics via our conference app! Stay tuned for the offical announcement.
What’s Next for ApartmentRatings & SatisFacts?
Our development team will deliver the latest updates and sneak previews. Be the first to know what’s in store for 2018, we promise you won’t be disappointed!
FOCUS Tech Lab
We’ve extended lunch on the first day to allow everyone a chance to visit the Tech Lab. Meet your Account Managers, get one on one training from the Education Team and dig into new products currently under development.
More to Come!
The Line | 3515 Wilshire Blvd, Los Angeles, CA 90010
Located in the heart of Los Angeles, the Line Hotel is an exclusive boutique hotel. You’ll be sure to enjoy the sun and unwind with the best Los Angeles has to offer. Don’t miss out on an exclusive room rate of $189/night.
RESERVE A ROOM FOR $189/NIGHT
Hear what others thought of FOCUS 2017!
This was helpful, l think sessions like this is why we come to conferences! No fluff just strategic advice!
Can’t wait to share the information with my onsite teams as well as the senior team! Thanks for a great 2 days!
These sessions presenting industry data and results from SatisFacts/ApartmentRating.com have been the most beneficial of the conference. Thank you.
This was a fabulous learning opportunity and super fun networking event! Thanks Satisfacts and ApartmentRatings!