THE LEO TRIFECTA
LISTEN
As an education and data-focused partner, SatisFacts goes beyond surveys and scores, providing opportunities for your team to learn, grow, and succeed through real insights from genuine prospect & resident experiences.
Unlike traditional market surveys, our competitor analysis delivers touchpoint performance, experience ratings, and epIQ Index insights for deeper competitive intelligence.
ENGAGE
LEO builds stronger connections by showcasing what residents love about your community to renters looking for their next home.
While others rely on questionable tactics like review gating and suppression, we focus on authentic review cultivation that boosts volume responsibly – strengthening your reputation while reducing risk. And we respond thoughtfully with expert-written replies within 1 business day.
OPTIMIZE
Credible content matters most and ApartmentRatings is the only multifamily review partner with verified renter reviews.
LEO boosts Google rankings by signaling to Google’s algorithms that your content is high-quality, reliable, and helpful and provides proof that your community communicates proactively, resolves issues fast, responds thoughtfully to reviews, and fosters a positive, engaged resident experience.
Why Listening With LEO Is Better
70% of SatisFacts survey clients report that survey feedback helps them reduce resident turnover.
- Our comprehensive suite of Insite resident touchpoint surveys includes: Unclosed Tour, Move-In, Work Order, Pre-Renewal, Move-Out
- Reputation Intelligence
- EXCHANGE Data & Reporting Platform
- Action Planning, Training, and Performance Review
Let Us Do The Asking For You
73% of renters say they would write a positive review if asked, yet 70% also say they’ve never been asked.
- Resident Experience Management & Marketing
- Verified Review Cultivation on ApartmentRatings & Google
- Custom-crafted Review Responses across all major review platforms
- Social Media Marketing Automation (ask us about social posting)
LEO Turns Insights Into Recognition
37% of renters have considered not renting at a community due to brand perception.
- Ad Intelligence Tracking, Local SEO listing sync and updates, and global listening to improve Google rankings
- Executive Reputation Management Reporting
- SatisFacts Survey Awards
- ApartmentRatings epIQ Awards & Recognitions
CLIENT SUCCESS IN ACTION
The Insite Surveys, along with Exchange dashboard and action plan, help our executive team see trends in performance to determine our focus and training needs, as well as recognize team strengths.
In partnership with SatisFacts & ApartmentRatings, Pillar Properties recognizes measurable improvements across key performance indicators, including a 21% savings in turnover costs as a result of increased retention.
The epIQ Index has been incredible for us. We utilize it for investor reporting and internally for recognition awards as well. It’s truly been a great addition within SatisFacts and ApartmentRatings and it has benefited us significantly.