Leverage Strategic and Performance Survey Feedback to Increase Client Satisfaction and Retention

Service Providers:
A powerful tool for vendors and service providers to use to evaluate property management company client satisfaction.  Use the findings to provide the focus and rationale for sound customer relationship management plans.  Identify issues so as to:

• Enhance your "product," services, service and value
• Increase satisfaction and retention
• Include favorable satisfaction survey statistics in marketing efforts

Apartment Associations:
SatisFacts has worked with major national organizations such as NMHC (National Multi-Housing Council) and NAA (National Apartment Association), as well as numerous state and local associations.  The goal of research programs for associations is to obtain the feedback needed to help guide the strategic planning and retention/growth planning process.  SatisFacts offers a two phased satisfaction web survey program: Members; Associate Members.  The Associate Member study is intended to provide findings that the association can use to enhance satisfaction and retention.  The Member study evaluates program demand and interest, association perceptions, participation with associations, competition, and satisfaction.  The objectives are to permit associations to:

• Enhance education programs and value
• Increase satisfaction and retention 
• Increase membership appeal

Fee Management Clients and/or Investors:
Our comprehensive research and support services help property management firms to evaluate and improve investor or client satisfaction levels, which has a direct impact customer relationship management and retention...retention is critical as it serves as the foundation for growth.  Our approach provides much more than research…it is designed to provide the insights, focus, and post-survey support needed to transform research findings into performance impacting strategies and plans. 

• Feedback program helps to maximize client satisfaction and retention

• Maximizing client retention provides the foundation for growth

• Leverage survey results to enhance business development messaging

• All inclusive program, support and pricing

• Non-intrusive rollout plans

• Robust recruitment program (email; mailed option available)

• Comprehensive and customizable survey that probes into all aspects of service delivery, operations and performance

• Actionable reporting including executive summary, detailed data analysis

• Post-survey review process