Rapid, Reliable and Cost Effective Feedback to Help Reduce Turnover, and Maximize Resident Satisfaction, Retention and Net Operating Income.
SatisFacts' Resident Relationship Management Services™, Resident Satisfaction Surveys (Telephone, Web, Written) and Insite™ Touchpoint Programs Create a Continuous Feedback Loop, Take the Guesswork Out of Retention™ and Let You Turn Research Into Revenue™.
In today’s challenging apartment markets it's critical to find ways to increase resident satisfaction, "shut the back door" and improve resident retention. Since move-outs cost $3,000/apartment (vacancy loss, concessions, hard and soft turnover costs, marketing/advertising costs and staff time), our resident satisfaction survey and support programs offer a clear return on investment (ROI) by helping you identify and address the issues impacting avoidable turnover.
Our Resident Relationship Management Services™ (RRM) help you to improve resident satisfaction, which has a direct impact on lease renewal rates, top-line revenues and turnover costs by identifying the issues impacting controllable turnover. Our approach provides much more than research…it provides the insights, focus, and post-survey support needed to transform resident survey findings into performance impacting plans at the corporate, regional and property level. While our reports provide information that assists with planning at all levels, what’s critical is helping to effectuate change at not only the apartment community level, but even more importantly at the resident level…where the lease renewal decision occurs!
“Measure it and they will manage it.”
Let SatisFacts help you build a resident satisfaction survey program (random telephone, web and/or written survey programs) that meets the needs of your portfolio, budget and preferences…and maximizes statistically validity.
Annual Resident Survey Value Proposition – Unique, Significant SatisFacts Benefits
- Survey methodologies offered maximize statistical validity and inferential power…so you can make decisions with confidence.
- Random phone survey, web survey (www.residentsurveys.com) and written survey programs.
- Ability to build a sound resident survey program based on your budget and preferences.
- Defined processes and support help clients leverage survey results to improve resident satisfaction and retention.
- Non-intrusive implementation plans.
- Scalability.
- Rapid turnaround time, dramatically shorter than traditional resident survey programs.
- The SatisFacts senior team’s extensive executive level property management experience means we speak your language.
- Customizable surveys and reporting.
- Comprehensive, multi-level, user-friendly and actionable reporting.
- Post-survey planning support.
- Pre and post-survey education support programs.
- Deep property database permits for sound benchmarking.
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Our Products: Fully-integrated product suite delivers annual and “touch point” feedback to guide RRM plans.
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Annual Resident Satisfaction Random Telephone Survey, Web Survey, Written Survey, and Support Programs: The Planning Tool
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Insite™ and Insite+™ Move-In, Work Order Follow-Up and Pre-Renewal Feedback Loops
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Due Diligence and Takeover Two Week Turnaround Property Studies
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Education / Seminar Programs
- Development and Condo Conversion Preference Studies, and Custom Surveys
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Fee/Third Party Management and Service Provider Client Satisfaction Web Survey Programs
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Consulting Services Group: Work-Time Studies, Operational Audits, Ancillary Income, Technology Integration, Process/Change Management
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