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TAA Education Conference – Session #2
April 24, 2020 @ 10:15 am - 11:15 am
Presenter: Lia Nichole Smith, VP of Education and Performance
Can Maintenance Repair Your Reputation?
Did you know that maintenance is the most mentioned topic for online reviews? Bottom line, renters are either over the moon happy or downright enraged when it comes to the performance of the service team. Residents don’t like paying for things they can’t use and are likely to express their dissatisfaction to anyone willing to listen. And renters looking to lease consider the quality of maintenance a driving factor in that decision. Take our 5-question quiz to determine if your maintenance process is worthy of a positive review and what can be done if your team currently has a failing grade.