82% of renters read reviews before making any lease decision. And a review with detailed information and from a Verified renter are the Top 2 most important features of a review, which is why it’s imperative to make a good impression at your digital front door!
~Source: Online Renter Study, 2025
The SatisFacts & ApartmentRatings Verified Review Program (VRP) generates more reviews from real renters & improves your brand’s online reputation. Integrate VRP into SatisFacts Insite, Annual, or FLEX Surveys or as a stand-alone questionnaire to increase review volume and improve review sentiment on your ApartmentRatings community page and Google.
Key Features
Benefits
Promote Your Resident Experience & Boost NOI
Online reputation management is more than managing the resident experience. VRP with Google Direct helps you automate your review recruitment efforts and promote the renter experience with your community on ApartmentRatings and Google to boost your SEO and online reputation.
Let VRP positively impact your resident satisfaction, loyalty, and retention, and enhance your online reputation and SEO ranking through higher review volume and quality!
Google Direct
Enhance your review volume on ApartmentRatings and Google!
- Included with VRP at no additional cost.
- Cultivates up to 25% of VRP reviews on Google.
- Set it and forget it – add your Google Place ID and preferred percentage of reviews and start boosting your reputation!
Review Responder
Our Review Responder Solution manages and responds to all reviews across major review platforms including: Google, Yelp, Facebook, ApartmentRatings, Apartments.com, and more! Custom-crafted responses are promptly drafted by multifamily industry experts, ensuring your brand remains consistent across the entire web.
Reputation Management
SatisFacts’ Online Reputation Management (ORM) Solution helps multifamily companies and communities mitigate reputation risk and simplify control of their online reputation across the web. Streamline your operations and enable collaboration across your corporate and onsite teams with a single login, mobile-responsive dashboard.