Elevate Your Customer Experience
1.) Select A Survey
Select one of our multifamily surveys or create a custom survey based on your company’s operational and performance goals.
2.) Distribute Your Survey
Integrate directly with your PM system or provide resident lists to send surveys via email and text. Pre-marketing materials included.
3.) Understand Performance
Our expert education team members will help you understand your data and provide actionable steps for performance improvement.
4.) Generate Reviews
Reach performance goals and effortlessly generate verified reviews across multiple review sites through our VRP program.
5.) Manage Reputation
Watch your performance and reputation skyrocket! Manage and respond to reviews, listings, mentions, and social media engagement across the web.
Insite Resident Feedback Surveys
Insite is a resident feedback program based on events or touch points in the life cycle of a prospect and resident. The purpose is to provide a communication tool and customer service safety net to ensure questions, issues, concerns, and praise does not fall through the cracks.
Employee Feedback Survey
The SatisFacts Employee Survey uncovers what motivates your employees and what gets in the way of getting their job done, in addition to understanding your core strengths and opportunities. Combined with the Annual Resident Satisfaction Survey, you are able to see a clear Service to Profit Connection of how your employees’ level of engagement directly impacts resident loyalty and revenue growth.
Takeover Survey
Takeover Survey is a strategic planning tool that gives you a quick snapshot of a community’s “health” before the acquistion. This is designed to discover current resident perception and potential issues left by the prior management. With the insights gained from Takeover Survey, you will be better positioned to strategically plan your capital investment in the community.
Review Responder
Review Responder is a service that manages and responds to reviews across all major review platforms. The review responder team customizes responses on your community’s behalf, exceeding renter expectations by delivering responses in 2 business days (or less). Our exceptional review responder program generates responses 5.5x faster than responding manually or with another 3rd party service.
ApartmentRatings Verified Review Program
Our Verified Review Program (VRP) automates renter review cultivation by asking verified prospects and residents a few simple questions about their experience at your community. Added to existing surveys or as a stand-alone review generation tool, VRP boosts authentic review volume and enhances review sentiment. By confirming each review with a “verified prospect” or “verified resident” stamp, renters place more trust in ApartmentRatings.