Insite is a resident feedback survey program based on events or touch points in the lifecycle of a prospect and/or resident. The purpose is to provide a communication tool and customer service safety net to ensure a question, issue, concern, or praise does not fall through the cracks, allowing management to take decisive steps to meet residents’ needs.
Our Unclosed Prospect survey helps determine prospect sentiment toward. Get feedback from real renters looking for their next home and uncover areas initial impressions and areas for improvement.
Onsite teams have been trained to recognize mystery shoppers, more effective feedback from real residents
Prospects tour on average 4-6 communities before deciding where to lease
Assess the prospect’s overall impression of the site visit or tour
Insite Move-In Survey
Make sure resident expectations are being met from the start. Ensure your team is making a great first impression by resolving issues from the beginning. Remember, the renewal decision starts at move-in.
Determines how prepared the team was for the new resident and how efficient they were in resolving issues once reported
Validates resident expectations are being met
Insite Work-Order survey
Ensure expectations and maintenance requests are completed to satisfaction. Track work orders by specific job numbers and follow up on results from your maintenance team.
Ensure work met resident expectations
Determine overall communication path and fill in the gaps.
Ensure your maintenance team is working together and evaluate performance
This survey will help identify issues 90 days before lease renewal. Ensure resident concerns do not fall through the crack and increase retention.
Touch base prior to lease expiration
Identify issues that could impact renewal likelihood
Allows team the opportunity to resolve outstanding concerns
Additional Insite Surveys
We’ve have surveys for every touchpoint throughout the resident and prospect lifecycle. Ensure the resident’s voice is being heard.
Takeover Studies- the missing piece of due diligence
Evaluate the “final” experience
Point of Service- customizable touch point survey
What Makes the SatisFacts Touch Point Process Different?
We provide the entire package: promotional materials, intuitive & real-time online reporting, consultative support, and help with interpreting and prioritizing action items. Our education and analytics teams work to bring you and your teams the most cutting edge data, keeping everyone focused on what matters most to your prospects and residents today.