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Snap Surveys

Improve your community performance by getting resident feedback quickly and easily.

Snap is a mini-survey program that gives you quarterly snapshots of your community’s performance. This is designed to automate resident satisfaction measurement and to allow community managers to monitor the quality of their service using the performance metrics that matter most.

This Program Includes:

Online feedback surveys
Comprehensive and intuitive online reporting platform – ‘Exchange’
Real-time results monitoring
Trends by quarter, based on the survey administered date
Benchmarking against other communities using the Snap Index

Exchange Dashboard_SnapSurvey

Snap Surveys Features

Throughout this program, we’ll administer a 6-question mini survey every quarter on behalf of your communities to help you gauge your community performance.

Simply log into our ‘Exchange’ platform to monitor the recruitment progress and the real-time survey results.
Create performance reports by quarter or community, catering to your analytics goals.
Identify areas of improvement and community sentiment by benchmarking the key performance metrics against the Snap Index.

New!
Intuitive Reporting Dashboard

With the Snap Surveys Program, you’ll oversee the recruitment process, monitor survey results, and track key performance indicators all in our new ‘Exchange’ platform!

Exchange login page

The intuitive dashboard gives you a quick snapshot of resident satisfaction with the following features:

Performance by portfolio or community: Uncover areas that need improvement and areas of success at your management level
Key metrics comparison: Compare communities against one another with the fundamental metrics of your community performance
Individual responses: Gather detailed feedback and respondent information to proactively address concerns

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Why you need Snap Surveys?

Delivering a satisfactory living experience is the key to success within multifamily organizations. Improving service delivery requires constant measurement against established standards of performance.

With Snap Surveys, you’ll automate the feedback collection process with a focus on the most crucial factors informing you of your residents’ experience. Establish a regular practice to measure your service quality and show your residents you care about their satisfaction!

GET SNAP SURVEYS

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