For many renters, the price they see advertised isn’t the price they actually pay. Hidden fees and unexpected charges create frustration, impact affordability, and erode trust in property management. With growing calls for transparency, operators need to understand how pricing practices influence renter perceptions and leasing decisions.

Download this free report to hear directly from renters about their experiences with fees—what they expected, what they actually paid, and how it shaped their trust in the leasing process.

Inside the report:

• The most common fees renters encounter beyond advertised rent
• How the timing of fee disclosures affects leasing decisions
• Why lack of transparency leads to abandoned applications and renter frustration
• Steps operators can take to communicate pricing more clearly