Insite is a resident feedback survey program based on events or touch points in the lifecycle of a prospect and/or resident.
The purpose is to provide a communication tool and customer service safety net to ensure a question, issue, concern, or praise does not fall through the cracks, allowing management to take decisive steps to meet residents’ needs.
This Program Includes:
Online Feedback Program
Comprehensive and intuitive online reporting platform – ‘EXCHANGE’
Trends by month, quarter, and year
Performance reviews and interactive action plans
National Awards Program
Benchmarking against the SatisFacts Index
Insite Unclosed Tour Survey
Don’t settle for the unknown. Understand what real renters are looking for in their next home and get feedback on the search to tour process, initial impressions, and areas for improvement.
Onsite teams have been trained to recognize mystery shoppers – get effective feedback from real residents.
Prospects tour 4-6 communities before deciding where to lease. Make sure yours has the competitive advantage.
Unclosed Tour Surveys receive the highest feedback ratings. Clients who add our Verified Review Program (VRP)
to Unclosed Tour surveys see a 30% higher review rating.
Insite Move-In Survey
Make sure resident expectations are being met from the start. Ensure your team is making a great first impression by resolving issues from the beginning. Remember, the renewal decision starts at move-in.
Determines how prepared the team was for the new resident and how efficient they were in resolving issues once reported.
Sets the standard for the resident experience – increasing the likelihood for renewal.
Insite Work-Order Survey
Ensure expectations and maintenance requests are completed to satisfaction. Track work orders by specific job numbers and follow up on results from your maintenance team.
Ensures work meets resident expectations and fills in communication gaps.
Includes Technician Performance Reports for detailed insights to support training and growth opportunities.
Includes Technician Ranking to support employee recognition and bonus programs.
Insite Pre-Renewal Survey
This survey will help identify issues 120 days before lease renewal. Ensure resident concerns do not fall through the crack and increases renewal likelihood.
Touch base prior to lease expiration.
Identify issues that could impact renewal likelihood.
Allows team the opportunity to resolve outstanding concerns.
FLEX Survey
Your surveys, your way! FLEX provides full customization & visibility into any topics or questions that may have previously not fit into a specific phase in the resident lifecycle.
Regardless of the topic, FLEX gives you the power to get the information your organization needs to make the most informed and lucrative business decisions.
Ask any questions about any topic for which you want resident feedback.
You set the schedule – we reach out to your residents when you want us to.
All responses are collected, analyzed, and presented in detailed reports.
We have surveys for every touchpoint throughout the resident and prospect lifecycle that could fit your community’s needs. Ensure the resident’s voice is being heard.
Resident Sentiment – Get a quick snapshot of how residents are feeling about the community before requesting a review.
What Makes the SatisFacts Touch Point Process Different?
We provide the entire package: promotional materials, intuitive & real-time online reporting, consultative support, and help with interpreting and prioritizing action items. Our client success team works to bring you and your teams the most cutting edge data, keeping everyone focused on what matters most to your prospects and residents today.
