J.C. Hart Company, Inc.
J.C. Hart Company, Inc. is passionate about creating high-quality living environments that foster a sense of community and belonging. Their commitment to excellence is evident in the design, construction, and management of their properties, which aim to enhance the living experience for residents.
Their passion for providing exceptional experiences for both residents and employees is evident in their achievements: from receiving the Indiana Apartment Association (IAA) Management Company of the Year recognition multiple times to receiving the SatisFacts National Resident Satisfaction Company Award every year since 2013.
Q: In your opinion, why is it important for companies to have a customer feedback strategy?
I would say a customer feedback strategy creates a high level of brand loyalty. It shows integrity with the company and it assures that the customer will get their needs met because the company cares.
Q: How has the Verified Resident Program™ helped your communities build a more authentic online reputation?
It helps in creating a sense of integrity. Google is kind of like the wild, wild west and with the Verified Review system with ApartmentRatings and SatisFacts, both our teams and our prospects know that these reviews are legitimate and they're relevant to their renting experience with our company. Google is a great tool and what we've noticed is that the ApartmentRatings scores are present on our Google My Business pages, which is just another platform that we can showcase those scores that are very reliable.
Q: How has the ApartmentRatings & SatisFacts Education Team helped your company to achieve your resident satisfaction goals?
I can't give enough praise to the education team. At J.C. Hart we have weekly training sessions every Thursday morning with different topics. ApartmentRatings and SatisFacts has been able to be a part of many of these sessions. The response is always so prompt and positive and then on top of all that we always walk away with action items as well as a deeper understanding of the platform itself. I've personally taken many walkthroughs of the platform with the education team and have always found some aspect that I didn't know existed or a new way that I can utilize something that I knew was there.