Discover insights into your community performance

Insite Surveys: 365 Touch-Point Surveys

The Insite Survey program uncovers areas of improvement throughout various touchpoints in a prospect and/or resident’s lifecycle.
We are more than a data collector – our products and educational resources will guide you every step of the way to meet residents’ needs and to tell a better online story!

This Program Includes:

  • Online survey feedback program

  • Comprehensive and intuitive online reporting platform – ‘EXCHANGE’

  • Bi-annual portfolio review and coaching session by SatisFacts Education Team

  • Eligible for SatisFacts National Awards Program

  • Benchmarking against the SatisFacts National Index

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It’s More Than A Survey!

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Provide Residents Value

Establish goodwill among residents by collecting feedback and letting them know their experiences matter.

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Initiate Action Plans

Our Education experts provide review sessions and best practices catering to your areas of improvement.

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Market Performance

Leverage the National Awards Program to market your performance to prospects and investors.

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Increase Your NOI

Improve your Net Operating Income (NOI) by enhancing your service delivery and minimizing move-outs.

Find the survey modules that fits your community’s needs!

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Move-In

Measure new residents’ first experience to identify and resolve issues before they become a trend.

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Unclosed Prospects

Gain valuable insights into factors affecting leasing through the lens of a prospect.

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Work Order

Ensure maintenance expectations are met and requests are completed to satisfaction.

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Pre-Renewal

Identify residents’ issues and barriers to renewal 120 days before lease expiration.

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And more!

From takeover and move-out, to point of service, we have customizable survey modules to fit your community’s every need!

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