Satisfacts Reputation Management

Enhance Retention, Reputation and NOI with SatisFacts Reputation Management

Working with SatisFacts Reputation Management gives you the ability to monitor and manage your community’s reputation via ApartmentRatings’ Manager Center. You also have the option to integrate a cross section of resident reviews onto your ApartmentRatings’ community page via the Verified Resident Program.

Online reputation management begins with managing the resident experience. Through this program you are able to monitor performance, identify and act on opportunities for improvement, positively impact satisfaction, loyalty and retention, and leverage all of this to enhance a property’s all-important online reputation!

Integrating with ApartmentRatings Verified Resident Program® Delivers a Cross Section of Reviews


  • Cross-section of reviews from verified residents
  • Ratings integrated into property’s ApartmentRatings’ page and displayed as “Verified Resident”


  • Studies show a 36.4% increase in recommend score with the VRP Program 90 Days post-program roll-out
  • Feedback and support improve the resident experience as well as broadening reviews and boosting community reputation