SatisFacts’ Annual Resident Satisfaction Survey measures the entire resident experience. It is designed as a strategic planning tool to identify and improve resident satisfaction, retention, reputation, and overall community performance. Uncover what matters most to residents with clear, actionable results.
This program includes:
Annual Online Feedback Program
Comprehensive and Intuitive Online Reporting
Scheduled Email Reports on a monthly or quarterly basis
Executive Review Session from our leading industry experts
Eligible for National Awards Program
Benchmarking against the Satisfacts National Index
Annual Survey Features
Throughout this program, you’ll receive scheduled email reports and notification every time a survey is complete. Follow-up with residents anonymously to ensure concerns or praise are being addressed and reviewed.
Leverage results on your website, blog, social media and other reputation management sites to promote the resident experience.
Detailed Online Reporting
With the Annual Resident Survey, clients are provided with our Online Reporting tool which grants clients access to response rates, survey results, and the National SatisFacts’ benchmarking tool. Clients are able to pull detailed reports and analysis identifying key performance indicators.
Action planning sections identifying areas that drive resident satisfaction.
National SatisFacts Benchmark- which helps rank your portfolio against the competition.
Summary performance reports highlighting areas that directly influence resident satisfaction and retention
Discover what makes SatisFacts surveys different
From promotional materials to intuitive online reporting, and consultative support, we’ll help interpret and prioritize key action items. Drive results with clear, actionable feedback.