SatisFacts provides a comprehensive suite of products and services to support your success in resident retention and reputation management. Our unique combination of feedback programs and educational support help your team interpret results and implement improvements to provide a strong foundation for revenue growth.
The Survey Process
We’ll guide you throughout each step of the survey process and show you how you’re doing while providing best practices on how to improve.
1.) Resident List
2.) Survey Distribution in Preferred Format
Include pre-marketing materials.
3.) Survey Monitoring
Receive email notifications every time survey responses come in.
4.) Report Development
An Education Team member will break down your scores and provide actionable feedback once your survey closes.
5.) Improved Scores
Watch your score go up and receive higher resident satisfaction and retention rates.
Annual Feedback Survey
The SatisFacts Annual Resident Survey is designed to be a strategic planning tool to identify and improve satisfaction, retention, reputation, and overall performance. It uncovers “What Matters Most” to residents with clear, actionable results.
Insite Resident Feedback Survey
Insite is a resident feedback program based on events or touch points in the life cycle of a prospect and resident. The purpose is to provide a communication tool and customer service safety net to ensure questions, issues, concerns, and praise does not fall through the cracks.
Employee Feedback Survey
The SatisFacts Employee Survey uncovers what motivates your employees and what gets in the way of getting their job done, in addition to understanding your core strengths and opportunities. Combined with the Annual Resident Satisfaction Survey, you are able to see a clear Service to Profit Connection of how your employees’ level of engagement directly impacts resident loyalty and revenue growth.
Working with SatisFacts gives you the ability to monitor and manage your reputation via ApartmentRatings.com’s Manager Center. You also have the option to integrate a cross section of resident reviews onto your ApartmentRatings’ community page via the Verified Resident Program.